Retail Team Leader (FT)

New Balance; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in athletic footwear and apparel is seeking a full-time Retail Team Leader in Houston, Texas. The ideal candidate will manage store operations, drive performance, and deliver exceptional customer service while fostering a positive team environment. Comprehensive benefits are offered, including medical, dental, and tuition reimbursement.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Monthly student loan support

Vacation and holidays

Parental leave

Qualifications

• Preferred: 2 years’ retail supervisory experience.
• Demonstrated leadership skills.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Lead sales floor operations and manage store key performance indicators.
• Assist in recruiting, interviewing, and hiring top talent.
• Deliver excellent guest service utilizing the GUEST service model.

Skills

Leadership

Customer Service

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Retail Team Leader (FT) role at New Balance

About Us

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture where every associate feels welcomed and respected, inspiring leaders and creatives to shape the future by taking bold action today.

Job Mission

As part of the New Balance Retail Leadership Team, full-time Retail Team Leads assist with opening/closing the store, driving results, operational duties, and delivering a world-class guest experience. You will lead by example through New Balance’s Core Competencies.

Major Responsibilities

• Be a positive leadership presence on the sales floor, communicating and coaching professionally with all associates.
• Achieve store key performance indicators through training and development of staff.
• Assist in creating schedules and lead floor moves as needed.
• Deliver excellent guest service utilizing our GUEST service model.
• Manage store operations, including opening/closing, inventory control, and operational procedures.
• Participate in recruiting, interviewing, and hiring top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Requirements for Success

• Must be 18 years or older.
• Preferred: 2 years’ retail supervisory experience.
• High school diploma or equivalent.
• Demonstrated leadership skills.
• Strong customer service and communication skills.
• Willing to work flexible hours, including weekends and holidays.
• Physical ability to lift up to 8 lbs. regularly, move boxes up to 50 lbs. with assistance, stand for long periods, and climb ladders and stairs.

Benefits

We offer comprehensive benefits including medical, dental, vision, life insurance, 401K, online learning, tuition reimbursement, monthly student loan support, mentorship programs, lifestyle reimbursement, vacation, holidays, and parental leave.

Equal Opportunity

New Balance is an equal opportunity employer, committed to diversity and inclusion in the workplace.