Retail Team Leader at Lawrenceburg

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Lawrenceburg (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Team Leader to support the management of a retail store. This role involves overseeing operations, ensuring compliance with policies, and providing excellent customer service. As a key member of the team, you will train and supervise retail associates, handle customer complaints, and monitor sales transactions. The position requires strong communication skills and the ability to work in a fast-paced environment. Join a rewarding organization that supports individuals with disabilities and local veterans while making a positive impact in your community.

Qualifications

• At least 1 year of supervisory experience preferred.
• Ability to effectively communicate in English with customers and associates.

Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Provide coaching and training to retail associates.
• Resolve customer complaints and ensure compliance with policies.

Skills

Customer Service

Cash Management

Record Keeping

Merchandising

Inventory Control

Supervisory Skills

Communication Skills

Education

High School Diploma or equivalent

Job description

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

Retail Team Leader will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, production, donations management, facility operation, communications, merchandising, and inventory control.

Role and Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise and train retail associates on job-related responsibilities.
• Make recommendations to Asst Mgr or Manager related to disciplinary or corrective action.
• Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
• Handle escalated or complex sales or customer-related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure production team is working at a pace that will ensure the team achieves production goals.

Supervisory Responsibility

• This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
• Work a flexible schedule in support of the store opening, production, and closing operations.
• Ability to effectively communicate in English with customers and associates.

Physical Requirements

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop, and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

If you’re looking for a rewarding, fulfilling experience, please join our team!
Please complete the application and attach a resume with detailed work experience. Incomplete applications will not be considered for the position.

Pay rate: $13.00 per hour.

EEO Employer/Vet/Disabled