Retail Team Leader

Phase2 Technology; Strongsville (OH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Holidays Off

Advancement opportunities

Healthcare Benefits Immediately

Job summary

Phase2 Technology in Strongsville, Ohio, is seeking a Retail Team Leader (Key Holder) to enhance customer service and operational efficiency. This position offers a great opportunity for someone passionate about retail and provides responsibilities that include opening and closing the store, maintaining merchandise quality, and cash handling.

The ideal candidate will have 1-2 years of retail experience, be able to lift up to 50 lbs, and possess a flexible schedule. Immediate healthcare benefits are provided, along with opportunities for advancement.

Qualifications

• 1-2 years of retail experience with progressively increasing responsibility.
• Ability to lift up to 50 lbs and lift above shoulder height frequently.
• Flexible full-time schedule including days, evenings, weekends and holidays.

Responsibilities

• Opening and closing the store.
• Assist in unloading all merchandise from delivery trucks.
• Maintain merchandise quality and proper handling.
• Provide exceptional customer service and build relationships.
• Cash handling including deposits and register counts.
• Supervise and train the sales associates.

Skills

Customer Service

Retail Operations

Team Leadership

Cash Handling

Education

High School Diploma or equivalent

Tools

Point of Sale System

Power Equipment

Job description

Pay: $18-20/Hour (based on experience)

Location: 8789 Pearl Road, Strongsville, OH 44136

Work/Life balance: We offer a great schedule in retail!

Store Hours: Monday to Saturday 7AM - 8PM, Sunday 9AM - 6PM

Benefits

• Holidays Off: CLOSED on Thanksgiving, Christmas, New Year's Day, and Easter
• Advancement opportunities – Some leaders began as Sales Associates
• Healthcare Benefits Immediately – We take care of you

As a Retail Team Leader (Key Holder), you will be on your way to increased responsibility and future growth into leadership. This is a great opportunity for someone with a passion for customer service, detail‑oriented, skilled in operating point of sale and maintaining store conditions.

Responsibilities

• Opening and closing the store
• Help complete daily store operations and tasks
• Assist in unloading all merchandise from delivery trucks, organize merchandise, and transfer merchandise from stockroom to store
• Maintain merchandise – product rotation, proper food handling, receiving, ensure product quality
• Provide exceptional customer service – build relationships, problem‑solve, and build sales
• Cash handling – bank deposits, give change for cashiers, set and count registers
• Build and train the team – develop leadership skills while supervising sales associates

Requirements

• 1-2 years of retail experience with progressively increasing responsibility
• Physical: Ability to lift up to 50 lbs and lift above shoulder height frequently
• Schedule availability: flexible full‑time schedule including days, evenings, weekends and holidays
• Ability to safely operate power equipment such as slicing equipment, walk‑ie lifts and forklifts when applicable
• Ability to respond to alarm calls during non‑working hours and work shifts at other stores in local geographic area
• Minimum 18 years old
• High School Diploma or equivalent

Note: Please use a valid email so we can follow up with you.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco‑free. Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. Any candidate who works for a Gordon Food Service customer will be required to provide a letter of support from their management if selected for the interview process.