Retail Team Lead: Store Ops & Customer Service

JD Sports NA; Batesburg-Leesville (SC); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett Retail, Inc. in Batesburg-Leesville, SC is seeking an Assistant Manager to support the Store Manager in day-to-day operations, customer service, and store goals. You will bring knowledge of product areas, uphold company policies, and act as a leadership presence when the Store Manager is absent.

You will assist with staffing, training, scheduling, inventory control, and driving profitability across departments while delivering outstanding service to customers during peak periods.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team management

Initiative

Attention to detail

Selling merchandise

Job description

Hibbett Retail, Inc. in Batesburg-Leesville, SC is seeking an Assistant Manager to support the Store Manager in day-to-day operations, customer service, and store goals. You will bring knowledge of product areas, uphold company policies, and act as a leadership presence when the Store Manager is absent.

You will assist with staffing, training, scheduling, inventory control, and driving profitability across departments while delivering outstanding service to customers during peak periods.