Retail Team Lead (PT)

New Balance Athletics; Bethesda (MD); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Tuition reimbursement

Mentorship programs

Vacation time

Holiday pay

Associate discount

Job summary

New Balance Athletics in Bethesda, MD is seeking a part-time Retail Team Lead to open/close the store, coach associates, and drive results while delivering an exceptional guest experience. You will lead by example, uphold Core Competencies, and ensure safety and operational standards on the sales floor.

The role requires 18+ with 2 years of retail supervisory experience preferred, strong customer service and communication skills, and a flexible schedule including weekends and holidays.

Qualifications

• Must be 18 years or older.
• 2 years' retail supervisory experience preferred.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends and holidays.

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates.
• Drive store results through training and development.
• Deliver a world-class guest experience using the GUEST service model.
• Open and close the store.
• Follow safety and reporting regulations.

Skills

Leadership

Customer service

Verbal communication

Coaching

Education

High school diploma or equivalent

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

As part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance's Core Competencies.

MAJOR ACCOUNTABILITIES

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results-driven in achieving our store key performance indicators through training and development of our associates
• Deliver a great guest experience utilizing our GUEST service model
• Opening/closing the store
• Follow safety and reporting regulations, including proper lifting procedures

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Bethesda Row, MD Retail Only Pay Range: $18.00 - $22.25 - $26.65 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.