Retail Team Lead: Operations, Training & Service

Rack Room Shoes; Clarksburg (MD); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Clarksburg, MD is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and provide leadership and training to staff.

You will assist the Store Manager, step in during absences, and strive to meet sales, service, and operational goals while maintaining safety, merchandising standards, and loss prevention. The role can be full- or part-time and emphasizes customer experience, staff development, and adherence to company procedures.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff and assist Store Manager.
• Handle POS transactions, shipping/receiving, pricing changes, and inventory control.
• Maintain merchandising standards and drive a positive customer experience.
• Assist with scheduling, payroll-related duties, and time & attendance.
• Support loss prevention and safeguard store assets.

Skills

Leadership

Communication

Staff training

Customer service

Time management

Job description

Job Description Summary
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/