Retail Team Lead: Operations, Training & Service

Rack Room Shoes; Clarksburg, Northern (MD, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Clarksburg, MD is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and provide leadership and training to staff.

You will assist the Store Manager, step in during absences, and strive to meet sales, service, and operational goals while maintaining safety, merchandising standards, and loss prevention. The role can be full- or part-time and emphasizes customer experience, staff development, and adherence to company procedures.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff and assist Store Manager.
• Handle POS transactions, shipping/receiving, pricing changes, and inventory control.
• Maintain merchandising standards and drive a positive customer experience.
• Assist with scheduling, payroll-related duties, and time & attendance.
• Support loss prevention and safeguard store assets.

Skills

Leadership

Communication

Staff training

Customer service

Time management

Job description

Rack Room Shoes in Clarksburg, MD is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and provide leadership and training to staff.

You will assist the Store Manager, step in during absences, and strive to meet sales, service, and operational goals while maintaining safety, merchandising standards, and loss prevention. The role can be full- or part-time and emphasizes customer experience, staff development, and adherence to company procedures.