Retail Team Lead (FT) (SoHo NYC)

newbalance; New York (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement program

Paid time off (vacation)

Paid holidays

Job summary

New Balance is seeking a Retail Team Lead for our NYC SoHo location. This role drives store results, leads by example on the sales floor, and delivers a world-class guest experience through our GUEST service model.

You will oversee scheduling, training, and development of associates, while maintaining store operations and safety protocols. Flexibility for weekends/holidays is required, with opportunities for growth within the Retail Leadership Team.

Qualifications

• High school diploma or equivalent.
• 2 years' retail supervisory experience preferred.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends and holidays.
• Ability to lift up to 50 lbs with assistance.

Responsibilities

• Lead on the sales floor and coach associates.
• Drive results through training and development of staff.
• Assist store manager with scheduling and floor moves.
• Deliver a great guest experience using the GUEST service model.
• Maintain operational procedures and inventory control.
• Participate in recruiting, interviewing, hiring of top talent.
• Follow safety and lifting procedures.

Skills

Leadership

Coaching

Customer service

Scheduling

Inventory management

Safety procedures

Education

High school diploma or equivalent

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance's Core Competencies.

MAJOR RESPONSIBILITIES

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older
• 2 years' retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

NYC SoHo, NY

Retail Only Pay Range: $21.70 - $27.05 - $32.55 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates

are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates

are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.