Retail Team Lead (FT)

New Balance; Merrimack (NH); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision

401K

Tuition reimbursement

Job summary

New Balance in Merrimack, NH is seeking a Retail Team Lead. You will lead by example on the floor, coach associates, and drive results while delivering a world-class guest experience.

The role supports opening/closing the store and hands-on operational duties, training staff to achieve KPIs. The ideal candidate has 2+ years retail supervisory experience, excellent communication, and flexibility to work weekends and holidays, with the ability to lift up to 50 lbs as needed.

Qualifications

• Must be 18 years of age or older.
• 2 years’ retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends/holidays.
• Ability to lift up to 50 lbs with assistance.

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates.
• Drive results by training and developing staff to hit KPIs.
• Assist store manager with scheduling and floor moves.
• Deliver a great guest experience using the GUEST service model.
• Maintain store operations, inventory control, and procedures.
• Participate in recruiting, interviewing and hiring top talent.
• Follow safety and reporting regulations and lifting procedures.

Skills

Retail supervision

Leadership

Customer service

Communication

Education

High school diploma

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.

Major Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Requirements For Success

• Must be 18 years of age or older
• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Merrimack, NH Retail Only Pay Range: $19.75 - $24.65 - $29.60 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• three options for medical insurance as well as dental, vision, life insurance and 401K.
• opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave.

Temporary associates are provided

• three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided

• 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.