Retail Team Lead - Customer Experience & Growth

Shoe Palace; Long Beach (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Shoe Palace is seeking an Assistant Manager to lead a store team and deliver exceptional customer experiences. You’ll assist the manager, take ownership of location operations, coach staff, and ensure every guest leaves with a positive impression.

If you’re driven, social, and ready to grow with a vibrant retail brand, this role could be yours. Candidates should have retail or customer service background, leadership aptitude, and willingness to work weekends.

Qualifications

• 4 years of customer service experience required.
• 1 year of management experience preferred.
• 3 years of cashier experience preferred.

Responsibilities

• Assist the manager in ensuring store operates at a high level.
• Take ownership while managing location.
• Evaluate employee performance and coach to improve.
• Make sure customers are receiving the ultimate experience.
• Learn and maintain up-to-date product knowledge.
• Keep a clean, neat, and organized store.

Skills

Customer Service

Leadership

Job description

Shoe Palace is seeking an Assistant Manager to lead a store team and deliver exceptional customer experiences. You’ll assist the manager, take ownership of location operations, coach staff, and ensure every guest leaves with a positive impression.

If you’re driven, social, and ready to grow with a vibrant retail brand, this role could be yours. Candidates should have retail or customer service background, leadership aptitude, and willingness to work weekends.