Retail Team Lead - Clark, NJ

Party City; Clark (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Team Lead to enhance customer experiences through exceptional service and innovative sales strategies. This role involves leading a dedicated team in a fast-paced retail environment, ensuring customer satisfaction, and achieving sales targets. As a Team Lead, you will leverage technology and foster a positive atmosphere that promotes engagement and retention among associates. If you thrive on creating memorable moments and are ready to make a significant impact in a vibrant retail setting, this opportunity is perfect for you.

Benefits

Tuition Reimbursement

Qualifications

• Prior retail management experience is essential.
• Strong communication skills and customer service obsession are required.

Responsibilities

• Execute sales and service strategies to enhance customer experience.
• Manage daily workload to meet store sales goals and customer engagement.

Skills

Retail Management Experience

Team Leadership

Customer Service

Communication Skills

Adaptability

Tools

OMNI Channel Service Platforms

Cash Register

Job description

• You are responsible for executing best in class sales and service strategies.
• Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
• Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience.
• You will leverage technology to enhance the customer service experience for our internal and external customers.
• You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
• Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics.

WHAT DO YOU BRING TO THE PARTY?

• Do you possess prior retail management experience?
• Can you lead a team in a dynamic and fast-paced environment?
• Are you obsessed with ensuring that your customers are beyond satisfied?
• Are you adaptable and able to manage change daily through your team?
• Do you possess strong communication skills and the ability to build relationships with your staff and customers?

RESULTS MATTER!

• Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
• You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
• You will assist the Store Team Leader with team onboarding and learning.
• You will continuously direct and coach store team members.
• You will support the Store Team Leader in holding associates accountable to expectations.
• Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
• Team leads are responsible for creating an environment that promotes associate engagement and retention.
• As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.

Expected Hourly Range: $16.00 - $17.00

The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.

Requirements

PHYSICAL REQUIREMENTS

• The replenishment process will require you to lift, push and pull up to 25lbs daily.
• Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
• Climbing ladders is required to re-stock and obtain merchandise for our customers.
• Ringing transactions on a register is required.
• Utilization of our helium system to fulfill customer orders is required.

PARTY PERKS AND REWARDS

• Tuition Reimbursement

6548

About the company

Helping others create unforgettable moments is what we live for. That's why our team of party scientists create innovative products, brainstorm wild party ideas, and meticulously track trendy trends (unicorns are sooo IN right now). It doesn't matter if you're celebrating taco Tuesday or your grandma's 100th birthday, every party deserves to be extraordinary, especially when it comes to the Halloween season.