Retail Team Lead

Goodwill Industries of Houston; Rosenberg (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to support daily store operations, donations flow, and customer service excellence. The RTL will work under the Store Manager to supervise staff and ensure efficient, cost-effective operations.

The role requires 1–2 years of retail experience, basic computer skills, and a flexible schedule including holidays, evenings, and weekends. Strong communication and leadership are essential to drive performance and a positive work environment.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• 1+ year management/supervisor experience preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Flexible schedule including holidays, evenings, overnight and weekend shifts.
• Reliable transportation.

Responsibilities

• Open/close store in the absence of the Manager or Assistant Manager.
• Communicate clear company goals daily, weekly and monthly to the team.
• Accurately complete all sales transactions and maintain cash accountability at POS registers/safe.
• Supervise and assist with training and development of Team Members.
• Ensure proper handling and processing of donated goods per policies.
• Maintain tailed rotation of apparel and hard goods per procedures.
• Operate store systems and ensure accurate counts (donor counts, production standards).
• Perform other duties as assigned by management.
• Demonstrates professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, adapt to change, and work in a fast-paced environment.

Skills

Customer service

Cash handling

Team leadership

Communication

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Title: Retail Team Lead Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Payrate: $16.00

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we changes lives through the power of work.

Position Summary

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations.
• Manage and influence team by communicating clear company goals daily, weekly and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by management.

Additional Responsibilities

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-orientated, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Priciples.
• Must conduct work in a safe manner; maintain good houskeeping standards, have all aisles and pathways to fire exists clea and fee from clutter, and keep wokr areas neat and clean.
• Adheres to local, state and federal laws and regulations.

Minimum Qualifications

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Management/Supervisor one (1) or more years' experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Must have reliable transportation.
• Transaction Value (Assigned District vs. Goal)
• Donar Value (Assigned District vs Budget)
• Donors Integrity and Growth (Assigned District vs. Budget)
• Budget Sales vs. Actual Sales (Assignd District vs. Budget)
• Payroll as a Percent of Revenue (Assigned Districts vs. Goal)
• Budgeted Profit vs. Actual Profit (Assigned District vs. Goall)
• Retention Rate (Measured by annual leadership retention vs. LY, 30-New Hire date vs. goal, and Annual Retention Rats vs. LY)
• Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district)
• Change Roundup as a % of Transaction (>30 and higher than previous year)
• Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District)
• Administration - Performance management / Training (Assigned District at <5%)
• Reporting- Team Meetin Minutes, Safety, Over/Short (Assigned District)
• Safety - 95% quarterly safety metric score
• GWH LMS Training completion

Physical Requirements/Work Environment

The ability to continuously stand/walk for duration of shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be tranferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of the position with our without accomodation.