Retail Team Lead

Goodwill Western Missouri and Eastern Kansas; Lawrence, Cary (KS, NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dedicated team at a community-focused organization that believes in the Power of Work. As a Team Lead, you will play a crucial role in guiding daily store operations, ensuring top-notch customer service, and leading a team to meet production goals. With a commitment to helping individuals overcome barriers to employment, this position offers a unique opportunity to make a positive impact in the community. If you have a strong work ethic, leadership skills, and are passionate about supporting others, this role could be a perfect fit for you.

Qualifications

• Minimum of 6 months experience in supervision.
• Solid comfort level with computers and cash handling.

Responsibilities

• Assist with daily workflow of store operations.
• Ensure compliance with policies and high customer service.

Skills

Leadership

Customer Service

Cash Handling

Computer Skills

Communication

Education

High School Diploma or Equivalent

Tools

POS System

Windows Operating System

Job description

Goodwill of Western Missouri & Eastern Kansas has a rich, 125 year+ history.

Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted items provides funds that stay local, helping us to support thousands of job seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That's why 88 of every dollar Goodwill spends goes directly into our mission, not into shareholders' pockets.

Visit www.mokangoodwill.org to learn more about our agency.

Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Lead is responsible for assisting with the direction of the day-to-day workflow of the front and back of the store. The Team Lead has limited supervisory capacity in the absence of all other store management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Making bank deposits, as required


• Maintaining appropriate security of cash and keys


• Open and close store as necessary


• Leading personnel in the daily completion of job duties


• Ensuring compliance to policies and procedures


• Ensuring a high level of customer service both front and back


• Ensuring quick placement of high-quality, processed goods to the sales floor


• Meeting production numbers as set by divisional management


• Ensuring loss prevention and process flow guidelines are followed


• Ensuring work stations are properly stocked and staffed to meet production goals


• Ensuring staff performs duties according to safety expectations and procedures


• Ensuring the physical safety of the back room and sales floor


• Communicating safety issues and concerns to ensure quick resolution

Qualification

The Team Lead will be a proven leader with the following:

• The incumbent should have a minimum of 6 months experience in supervision


• High school diploma or equivalent is preferred.


• Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;

POS at cash register

Windows environment and internet use

On-line training and web-based meetings

• Familiarity with safety requirements in a warehouse/retail environment


• Commitment to mission of the organization


• Comfort with handling cash and operation of a cash register


• Understanding of the importance of the donor process and how it supports the mission


• Confidence in their ability to lead others


• Strong work ethic, character and integrity


• Solid judgment and common sense in decision making


• A positive, supportive attitude to staff and customers


• Recognition of and avoidance of any conflict of interest with staff, product or customers


• Effective, appropriate and professional communication and demeanor


• Recognition of and adherence to a higher standard as a team leader


• Ability to effectively handle difficult customer issues