Retail Team Lead

Merlin Magic Making; Auburn Hills (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an exciting attraction where you will lead and inspire a crew dedicated to delivering unforgettable experiences. As a Retail Shift Lead, you'll oversee operations, motivate your team, and ensure guests leave with smiles. This role offers a unique opportunity to blend leadership with creativity in a fun environment. With excellent benefits and a commitment to your growth, this is your chance to dive into a fulfilling career that makes a splash every day!

Benefits

Comprehensive Health Care Options

Outstanding Paid Time Off (PTO)

Free Entry for Friends and Family

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Learning and Advancement Opportunities

Qualifications

• 6+ months of experience in retail, hospitality, or customer service.
• A natural leader who can coach and uplift team members.

Responsibilities

• Manage retail, admissions, attractions, and food & beverage operations.
• Lead training efforts and ensure a high level of guest satisfaction.

Skills

Leadership

Customer Service

Communication

Problem Solving

Team Management

Education

High School Diploma or GED

Tools

POS Systems

Basic Software

Job description

What you'll bring to the team

Retail Shift Lead – Join Our Ocean of Opportunity!

Location: SEA LIFE Michigan – Auburn Hills, MI
Type: Full-Time

Do you have a passion for retail, leadership, and delivering amazing guest experiences? Are you ready to dive into a world of underwater adventure and help guests make magical memories? Join us at SEA LIFE Michigan and be part of something fin-tastic!

Qualifications & Experience

What You'll Be Doing (Key Responsibilities):

• Help steer the ship on busy days, motivate your crew, and ensure our guests leave with an ocean-sized smile.
• Take the helm as Supervisor on Duty – managing Retail, Admissions, Attractions, and Food & Beverage.
• Delegate tasks and monitor daily performance of front-line team members.
• Lead by example and inspire world-class service, being “guest-obsessed”.
• Enforce health & safety policies to keep everyone safe.
• Navigate guest traffic efficiently and professionally.
• Resolve guest concerns quickly and effectively.
• Lead training efforts in ride safety, food safety, profit protection, and retail excellence, maintaining accurate documentation.
• Empower team members to create WOW moments through great service and recovery.
• Coach, recognize wins, and address performance issues.
• Support your department through inventory, scheduling, training, and engagement tasks.

And of course: Be flexible and ready to assist wherever needed to ensure the attraction runs smoothly!

What We’re Looking For (Education & Experience):

• High school diploma or GED
• 6+ months of experience in attractions, retail, hospitality, or customer service
• A natural leader who can coach, train, and uplift others
• Passion for providing fun, educational, and memorable experiences to families and children
• Excellent communication and interpersonal skills
• A positive, proactive, and playful attitude

Additional Info:

• Licenses & Certifications: Must be able to obtain any licenses/certifications as required by law or the position.
• Travel: Occasional local travel may be needed.
• Working Conditions: Must be flexible – mornings, evenings, weekends, and holidays required. Regular attendance is essential.

Physical Requirements:

• Sit, stand, walk, bend, lift, twist, and reach throughout shift.
• Ability to lift up to 50 lbs (with or without reasonable accommodation).
• Comfortable using POS systems and basic software.
• Must be able to move around all areas of the aquarium, indoors and out, in varying temperatures.

Key Competencies:

• Adaptability: Stay flexible and upbeat in changing situations.
• Collaboration: Build positive relationships across departments.
• Communication: Speak clearly, kindly, and effectively.
• Accountability: Take ownership of your responsibilities.

Why Join SEA LIFE Michigan?

At SEA LIFE, we believe in bringing the ocean to life for every guest. As part of the Merlin Entertainments family, we offer a fun, dynamic workplace where your ideas matter, your energy is celebrated, and your leadership helps inspire the next generation of ocean lovers.

Ready to dive into a career that makes a splash? Apply today!

Benefits

• Benefits of Joining Merlin Entertainments!
• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

From USD $15.00/Hr.