Retail Support Director

Hunter Hamilton; Fredericksburg (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hunter Hamilton is seeking an experienced Retail Support Manager in the Fredericksburg area to lead a large-scale distribution and logistics operation for a major retail organization.

The role focuses on owning warehousing, order fulfillment, inventory control and transportation, while driving customer service excellence, financial performance and a culture of safety and continuous improvement.

Qualifications

• Experience leading distribution and logistics for large-scale retail operations.
• Proven ability to optimize warehousing, fulfillment and inventory control.
• Strong leadership skills and ability to develop managers and supervisors.
• Financial acumen with budgeting and cost controls.
• Excellent cross-functional collaboration with corporate and field teams.

Responsibilities

• Oversee warehousing, order fulfillment, inventory control and transportation.
• Lead customer service and support for regional retailers.
• Manage financial performance, budgeting and operational goals.
• Develop managers and supervisors to drive performance.
• Drive safety, productivity and team performance.
• Collaborate with senior leadership and cross-functional teams.
• Implement and optimize warehouse management systems to improve efficiency.
• Drive continuous improvement and operational excellence.

Skills

People leadership

Warehouse operations

Distribution logistics

Cross-functional collaboration

Budgeting & financials

Tools

Warehouse Management System (WMS)

Job description

Are you an experienced distribution or operations leader ready to take ownership of a large-scale retail support operation?

We’re looking for a Retail Support Manager to lead distribution and logistics activities for a major retail organization in the Fredericksburg area.

What You’ll Own

• Overall operational success of the Retail Support Center
• Warehousing, order fulfillment, inventory control and transportation
• Customer service and support for regional retailers
• Financial performance, budgeting and operational goals
• Leadership and development of managers and supervisors
• Safety, productivity and team performance
• Cross-functional collaboration with corporate and field teams
• Implementation and optimization of warehouse management systems
• Driving continuous improvement and operational excellence

The Leader We’re Looking For

The ideal candidate is a hands-on, people-focused leader who can:

• Motivate and develop high-performing teams
• Build trust and strengthen relationships
• Coach leaders while maintaining accountability
• Navigate change and cultural transformation
• Bring strong knowledge of warehouse and distribution operations
• Improve processes, systems and overall performance
• Partner effectively with senior leadership and cross-functional teams

This is an opportunity for someone who wants to make a meaningful impact on both the operation and its people.