Retail Support Associate - Shoe Expeditor, Twelve Oaks - Part Time

Macy's; Novi (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's is looking for a Shoe Expeditor to support the Women's Shoe department by quickly locating and delivering items, keeping the area clean and organized, and providing excellent customer service. The role requires a sense of urgency, attention to detail, and teamwork to ensure a smooth shopping experience for customers.

Full-time or part-time flexibility with hours including nights, weekends, and holidays; full-time typically 30+ hours per week.

Qualifications

• Customer service experience handling inquiries and issues.
• Strong teamwork and collaboration to support store operations.
• Ability to adapt to varying shifts and busy periods.
• Clear communication with customers and colleagues.

Responsibilities

• Greet customers and assist with questions in a friendly, professional manner.
• Handle sales transactions, cash register operations, exchanges and returns.
• Quickly pull orders from stockroom and stage for colleagues.
• Locate and pull merchandise for digital customer orders.
• Keep displays organized and stockroom orderly, with accurate pricing.

Skills

Customer service

Teamwork

Flexibility

Communication skills

Job description

Be part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women's Shoe department. Your primary responsibilities will be to quickly locate and deliver requested products to selling colleagues and ensure the shoe department is clean and organized, all while providing exceptional customer service. As a Shoe Expeditor you will possess a sense of urgency, attention to detail, and a collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers.

We're looking for flexible team players who thrive in our fast-paced environment, can juggle multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Access the full menu of benefits offerings here.

What You Will Do

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers.
• This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Ability to communicate and share information with diverse groups of customers and peers

Self-starter able to adapt quickly to changing customer expectations and needs

Must be able to:

• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Resourceful and responsive to changing priorities
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays

Essential Physical Requirements You Will Perform

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.

Involves standing for at least two consecutive hours, lifting at least 50lbs. stooping, kneeling, crouching, and climbing ladders

May involve reaching above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and handheld electronic equipment.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to