Retail Support Associate - Shoe Expeditor, Willowbrook Mall - TX - Part Time

Macy's; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Shoe Expeditor in the Houston store to help the Women’s Shoe department run smoothly. You will quickly locate and stage merchandise, deliver items to selling colleagues, and keep the department clean and organized while delivering exceptional customer service.

We value sense of urgency, attention to detail, and teamwork in a fast-paced environment. Full-time colleagues typically work 30+ hours; part-time 12–24 hours per week with hours based on business needs.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Read and understand employment policies and safety rules/procedures in English.
• Resourceful and responsive to changing priorities.
• Able to work a flexible retail schedule including days, evenings, weekends and holidays.

Responsibilities

• Greet customers, answer questions, and provide assistance in a friendly, professional manner.
• Conduct sales transactions and operate cash registers, handle payments, exchanges or returns.
• Pull orders from stockroom and stage for sales colleagues quickly and accurately.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain orderly and visually appealing store displays and replenishment.
• Keep stock room organized, process new/damaged items, and scan items into stock.
• Maintain accurate pricing and signage per company guidelines and update product information.
• Foster an inclusive environment and build authentic connections with colleagues and customers.

Skills

Customer service

Teamwork

Flexible availability

Communication

Job description

Be part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women’s Shoe department. Your primary responsibilities will be to quickly locate and deliver requested products to selling colleagues and ensure the shoe department is clean and organized, all while providing exceptional customer service. As a Shoe Expeditor you will possess a sense of urgency, attention to detail, and a collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers.

We’re looking for flexible team players who thrive in our fast-paced environment, can juggle multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers.
• This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to communicate and share information with diverse groups of customers and peers
• Self-starter able to adapt quickly to changing customer expectations and needs
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
  • Resourceful and responsive to changing priorities
  • Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays

Essential Physical Requirements You Will Perform

• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and handheld electronic equipment.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.