Retail Supervisor, Tusayan General Store

Delaware North; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the hospitality industry is seeking a full-time Retail Supervisor at the Tusayan General Store in Grand Canyon, Arizona. This role involves supervising and training retail staff, maintaining high standards, and providing excellent service to guests. Candidates should have supervisory experience and strong communication skills. The position offers competitive hourly pay along with a comprehensive benefits package for eligible team members.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Qualifications

• Minimum 1 year supervisory experience in a customer service retail environment preferred.
• Cash handling and POS system experience required.
• Ability to manage multiple tasks and direct team members.

Responsibilities

• Supervise and train retail team members to maintain standards.
• Assist management with daily cash procedures and operations.
• Monitor store floor and assist with guest needs.

Skills

Verbal communication

Time management

Organizational skills

Education

High school diploma or GED

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time Retail Supervisor to join our team at Tusayan General Store in Grand Canyon, Arizona. As a Retail Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures. If you like a fast-paced job, working with and serving guests from all over the world, and want to experience hands-on learning, our Parks and Resorts team invites you to apply today.

Pay

$18.00 - $19.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Consistently supervise and train retail team members to maintain standards, policies, and procedures.
• Work with staff to regularly evaluate, create, and maintain professional visual displays and store cleanliness.
• Assist management with the daily cash procedures, operations and scheduling.
• Monitor store floor, assist with guests' needs and requests.
• Ensure location and integrity of physical inventory and par levels.
• Performs other duties as assigned.

More about you

• Minimum 1 year supervisory experience in a fast-paced customer service retail environment preferred.
• Requires high school diploma or GED, cash handling and POS system experience.
• Strong verbal and written communication, time management and organizational skills.
• Ability to handle multiple tasks, direct the work activities of several team members simultaneously and plan ahead.

Physical requirements

• Ability to lift and carry items weighing up to 50 pounds.
• May use step stool to reach high items on shelving.
• Constant standing, walking, lifting, repetitive motions such as bending, twisting, squatting, grasping, and reaching.
• Exposure to and use of chemicals required for cleaning and sanitizing areas, equipment and surfaces.

Shift details

Evening shift
Split shift
Holidays
Weekends
Event based
Overtime as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.