Retail Supervisor, TD Garden

Delaware North; Boston (MA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Sportservice at TD Garden in Boston, MA is seeking a part-time Retail Supervisor to lead and train retail team members while upholding store standards and policies.

You will supervise sales, coach staff to deliver outstanding guest service, and assist with opening/closing routines and merchandising. A POS system background and at least 1 year of supervisory retail experience are required.

Qualifications

• Previous experience working with a point-of-sale system is required.
• High school diploma or GED is required.
• Minimum of 1 year of supervisory experience in a customer service or retail environment.

Responsibilities

• Monitor sales performance and collaborate with the team to achieve revenue and service goals.
• Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with GuestPath.
• Support opening and closing procedures while ensuring accurate processing of sales transactions.
• Ensure all team members follow company policies, operational procedures, and service standards.
• Maintain merchandising standards through proper product presentation, pricing accuracy, signage, and visual displays.
• Manage inventory activities including restocking, merchandise transfers, receiving shipments, and monthly inventories.
• Address guest concerns and resolve issues professionally to enhance the overall customer experience.
• Enforce safety, security, and loss prevention procedures to support operational compliance.
• Prepare operational reports, communicate key business updates, and assist with store reset execution.
• Other duties assigned by management

Skills

Supervisory experience

Customer service

Attention to detail

Education

High school diploma or GED

Tools

POS software

Job description

The opportunity

Delaware North Sportservice is hiring part-time Retail Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Retail Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

Pay

$20.00 - $22.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Monitor sales performance and collaborate with the team to achieve revenue and service goals
• Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with GuestPath
• Support opening and closing procedures while ensuring accurate processing of sales transactions
• Ensure all team members follow company policies, operational procedures, and service standards.
• Maintain merchandising standards through proper product presentation, pricing accuracy, signage, and visual displays
• Manage inventory activities including restocking, merchandise transfers, receiving shipments, and monthly inventories
• Address guest concerns and resolve issues professionally to enhance the overall customer experience
• Enforce safety, security, and loss prevention procedures to support operational compliance
• Prepare operational reports, communicate key business updates, and assist with store reset execution
• Other duties assigned by management

More about you

• Previous experience working with a point-of-sale system required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment

Physical requirements

• Ability to lift to 50 pounds
• Constant standing, lifting, climbing, and repetitive motions

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.