Retail Supervisor - Spa & Wellness (Full-Time)

Sea Island Company; Sea Island (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Sea Island Company seeks an experienced spa operations leader to drive a cohesive, guest-centered spa department across Sea Island. You will oversee locker room attendants, schedule providers, manage payroll, coordinate with fitness leadership, and develop SOPs to sustain high service standards and regulatory compliance.

You’ll coach, train and inspire a dedicated team while maintaining inventory and guest satisfaction.

Qualifications

• Proven ability to lead and develop a spa team.

Responsibilities

• Collaborate with spa and fitness leaders to create a cohesive department.

Skills

Staff management

Coaching

Guest service

Scheduling

Tools

Payroll software

Job description

• Collaborate with spa and fitness leaders to create a cohesive, supportive and productive department for all team members
• Oversee spa locker room attendants in their growth and development through effective planning, counseling and coaching.
• Responsible for conducting proactive coaching sessions with direct team members at least twice a year
• Responsible for scheduling all spa providers and attendants and assisting with payroll on a bi-weekly basis
• Work collaboratively with fitness supervisor to provide support when needed
• Participate in the development and maintenance of standard operating procedures for the spa treatment operations and revise as needed
• Order operating supplies that have been pre-approved by the Director or Assitant Director and maintain inventory control for massage, facial and locker rooms.
• Act to solve guest problems coordinating necessary efforts through appropriate departments and consistenly follow-up with guests to ensure proper actions and responses have been received (GPR's, returnities & comment cards)
• Consistently work with and communicate with SINC to ensure issues are being addressed in a timely manner
• Facilitate regularly scheduled training and staff meetings to inform and inspire staff to perform at their highest level
• Maintain ongoing retail training with retail staff
• Recommend special projects/promotions and execute them as directed by the Director and Assistant Director
• Oversee spa facilities, serving as LOD when necessary
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures immediately
• Attends all scheduled Team Member meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Tasks/Responsibilities

• Collaborate with spa and fitness leaders to create a cohesive, supportive and productive department for all team members
• Oversee spa locker room attendants in their growth and development through effective planning, counseling and coaching.
• Responsible for conducting proactive coaching sessions with direct team members at least twice a year
• Responsible for scheduling all spa providers and attendants and assisting with payroll on a bi-weekly basis
• Work collaboratively with fitness supervisor to provide support when needed
• Participate in the development and maintenance of standard operating procedures for the spa treatment operations and revise as needed
• Order operating supplies that have been pre-approved by the Director or Assitant Director and maintain inventory control for massage, facial and locker rooms.
• Act to solve guest problems coordinating necessary efforts through appropriate departments and consistenly follow-up with guests to ensure proper actions and responses have been received (GPR's, returnities & comment cards)
• Consistently work with and communicate with SINC to ensure issues are being addressed in a timely manner
• Facilitate regularly scheduled training and staff meetings to inform and inspire staff to perform at their highest level
• Maintain ongoing retail training with retail staff
• Recommend special projects/promotions and execute them as directed by the Director and Assistant Director
• Oversee spa facilities, serving as LOD when necessary
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures immediately
• Attends all scheduled Team Member meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 35 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy