Retail Supervisor Retail Stores Lancaster, United States of America

PUMA Gruppe; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

PUMA Gruppe is seeking a dynamic individual for a retail customer service role in Lancaster, where the candidate will focus on providing an outstanding shopping experience, achieving sales targets, and contributing to team performance. This role requires a customer service orientation, ability to immerse oneself in the brand's values, and experience in a retail environment. Join a leading sporting goods company committed to equal opportunity and team spirit.

Qualifications

• 1-2 years’ experience in a customer service-oriented retail environment.
• Proven ability to exceed sales goals.
• Strong team player with quick learning abilities.

Responsibilities

• Provide high standards of customer experience.
• Achieve or exceed sales and profitability goals.
• Assist with recruitment and training of employees.

Skills

Customer service orientation

Sales experience

Team player

Quick learner

Basic MS Office skills

Ability to lift/carry 30 pounds

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00 - $24.00/hour + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience

Your Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.