Retail Supervisor, Product Operations - Nashville Tanger

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance customer experiences. In this role, you will model exceptional selling behaviors, educate customers about loyalty programs, and ensure a positive work environment. Your contributions will help maintain productivity and meet store goals, making a significant impact on customer satisfaction. If you are passionate about retail and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on loyalty programs.
• Ability to work effectively in a team and adapt to flexible schedules.

Responsibilities

• Support store leadership by performing functional tasks and promoting selling behaviors.
• Collaborate with team members to ensure timely completion of work tasks.

Skills

Customer Service

Sales Techniques

Team Collaboration

Technology Utilization

Job description

About the Role

This role involves supporting the store leadership team by performing assigned functional tasks. You will serve as a role model to employees, promoting selling behaviors and executing tasks in specific areas of expertise. Your focus will be on leading processes, maintaining productivity, and ensuring goals are met. Collaborating with your leadership team, your aim is to model and teach behaviors that deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect, contributing to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors, role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees to ensure timely and efficient completion of work tasks.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a seamless customer experience.
9. Ensure compliance with all standards.

Who You Are

• Embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Communicate expectations clearly and directly.
• Use technology effectively to engage with customers and team members to meet goals.
• Show interest and initiative in continuous improvement and growth.
• Willing to work flexible schedules, including holidays, evenings, overnights, and weekends.
• Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.