Retail Supervisor - Phenix City

Americasthrift; Phenix City (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the thrift retail sector is seeking a Retail Supervisor to oversee daily operations and ensure exceptional customer service. The role involves team management, inventory control, and promoting a positive shopping experience while embodying company values. Ideal candidates will have supervisory experience and a passion for community service, thriving in a dynamic retail environment.

Benefits

Bonus eligibility after 90 days

Growth opportunities

Help others through charity partners

Qualifications

• Minimum of two years’ experience as a supervisor or team lead in retail.
• Proficiency in basic mathematical skills and computer literacy.
• Strong verbal and written communication skills.

Responsibilities

• Manage daily operations of the retail sales floor.
• Direct and supervise departmental team members.
• Ensure high standards of merchandise freshness and customer experience.

Skills

Team Leadership

Customer Service

Coaching

Communication

Inventory Management

Education

High School diploma or GED

Job description

America's Thrift Stores, Phenix City, Alabama, United States of America

Job Description

Posted Tuesday, May 20, 2025 at 5:00 AM

What's In It For You!

• EVERY employee is bonus eligible after 90 days!!
• Growth opportunities
• Help others through our charity partners
• Save the environment!

Why We Will Love You

• Your smile lights up the room!
• Your care for our customers, donors and team members
• Your unique personality and amazing attitude
• You are ready to lead a diverse team
• You have a valid driver's license and clean driving record. Fantastic!

Teamwork Makes The Dream Work

Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.

Why You Will Love Us: Our Mission, Vision and Values

Mission
To Give Back! By...

• Positively impacting the environment and the communities we serve
• providing values that meet our customer's needs and wants
• reducing millions of pounds of waste each year
• supporting local charities

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Department: Operations

Reports to: Assistant Manager

FLSA Status: Nonexempt

Position Purpose and Objectives

The Retail Supervisor is responsible for managing the daily operations of the front end and retail sales floor. This role involves maintaining company standards across all store areas, staying attentive to customer and donor needs, and ensuring team members deliver quick, accurate, and friendly service. Retail Supervisors actively engage in auditing, quality control, and daily activities to observe, evaluate, train, and coach team performance. They exemplify America's Thrift Stores Core Values in donor experience, productivity, and customer service.

Roles and Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of the Assistant Store Manager and/or General Manager.
• Perform any other tasks, functions, or responsibilities as instructed by the immediate supervisor and/or superior manager.

Skills and Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
• Proficiency in basic mathematical skills and computer literacy.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing, and coaching the work of others.
• Ability to understand and follow instructions provided in written and/or verbal form.
• Strong reasoning, decision-making, and independent judgment skills.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building withsemi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

America's Thrift Stores, Phenix City, Alabama, United States of America