Retail Supervisor, Part Time - West Town - TN

Gap Inc.; Tennessee; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance customer experiences. This role focuses on embodying the company's values, promoting customer loyalty, and ensuring compliance standards are met. You will collaborate with your team to drive behaviors that deliver a top-notch customer experience, all while maintaining a positive work environment. If you are passionate about retail and enjoy working in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and the ability to engage with customers effectively.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Support store leadership by performing functional tasks and maintaining productivity.
• Promote customer loyalty and educate customers about loyalty programs.

Skills

Customer Service

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees to ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a seamless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. You communicate expectations clearly and directly.
3. You utilize technology effectively to engage with customers and team members to meet goals.
4. You show interest and initiative towards continuous improvement and growth.
5. You are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends.
6. You can maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.