Retail Supervisor, Part Time, Product Operations - Cottman & Bustleton

Gap Inc.; Pennsylvania; On-site; USD 25,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a dedicated retail support team member to assist store leadership and enhance customer experiences. This role involves executing tasks, promoting loyalty, and collaborating with team members to ensure operational efficiency. Ideal candidates will embody the company's values and demonstrate strong communication and customer service skills.

Qualifications

• Ability to communicate clear expectations.
• Interest in continuous improvement and growth.
• Willingness to work a flexible schedule.

Responsibilities

• Support store leadership team by performing functional tasks.
• Promote customer loyalty and provide exceptional customer experience.
• Collaborate with employees to ensure timely task completion.

Skills

Communication

Customer Service

Team Collaboration

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.
4. Support sales leaders during non-peak hours, focusing primarily on the customer.
5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. Provide clear and direct communication of expectations.
3. Utilize technology effectively to engage with customers and team members to meet goals.
4. Demonstrate interest and initiative towards continuous improvement and growth.
5. Are willing to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnights, and weekends.
6. Can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.