Retail Supervisor, Part Time - Preston Park Village

Gap; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in retail seeks a team member in Plano to support store operations and enhance customer experience. In this role, you'll serve as a role model for exceptional selling behaviors, collaborate with store leadership, and contribute to a positive work environment. Ideal candidates are flexible, tech-savvy, and committed to continuous improvement in customer engagement.

Qualifications

• Ability to utilize technology to engage with customers and team.
• Flexible to work varied hours including weekends and holidays.
• Interest in continuous improvement and growth.

Responsibilities

• Support sales leader with customer focus during non-peak hours.
• Build expertise in product lifecycle and role model selling behaviors.
• Ensure compliance standards are met and tasks are completed efficiently.

Skills

Clear Communication

Customer Engagement

Team Collaboration

Technology Utilization

Initiative

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.

• Support sales leader during (non-peak) hours, with the customer as the primary focus

• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner

• Build and share expertise in the product lifecycle

• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors

• Provides clear and direct communication of expectations.

• Ability to utilize technology effectively to engage with customers and team to meet goals

• Demonstrate interest and initiative towards continuous improvement and growth

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.