Retail Supervisor - NEW STORE IN CHATTANOOGA!

America's Thrift Stores; Chattanooga (TN); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Supervisor in a brand-new store in Chattanooga! This role offers an exciting opportunity to lead a diverse team while ensuring exceptional customer service and efficient store operations. You'll be responsible for managing daily activities, training team members, and maintaining high standards in our retail environment. With a focus on community service and growth, this position allows you to make a positive impact while developing your career. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Bonus eligibility after 90 days

Growth opportunities

Charity partnerships

Environmental initiatives

Qualifications

• 2+ years of supervisory experience in retail.
• Strong communication and decision-making skills are essential.

Responsibilities

• Manage daily operations of the retail sales floor.
• Supervise and train team members for optimal performance.
• Ensure excellent customer service and inventory management.

Skills

Team Leadership

Customer Service

Basic Mathematical Skills

Communication Skills

Decision-Making

Education

High School Diploma or GED

Tools

Inventory Tracking Systems

Cash Register Operations

Job description

Retail Supervisor - NEW STORE IN CHATTANOOGA!

America's Thrift Stores, 248 Northgate Mall Drive, Chattanooga, Tennessee, United States of America ● Americas Thrift Stores, 5844 Brainerd Road, Chattanooga, Tennessee, United States of America Req #2862

Tuesday, March 25, 2025

What's In It For You!

• EVERY employee is bonus eligible after 90 days!!
• Growth opportunities
• Help others through our charity partners
• Save the environment!

Why We Will Love You

• Your smile lights up the room!
• Your care for our customers, donors and team members
• Your unique personality and amazing attitude
• You are ready to lead a diverse team
• You have a valid driver's license and clean driving record. Fantastic!

Teamwork Makes The Dream Work

Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.

Why You Will Love Us: Our Mission, Vision and Values

Mission
To Give Back!

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities

Vision
To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• People First
• Customers and Donors
• Community
• Continuous Improvement
• Growth

Department: Operations

Reports to: Assistant Manager

FLSA Status: Nonexempt

We're excited to open a brand-new store and are looking for passionate, customer-focused individuals to join our team. Whether you're experienced or just starting out, we have roles that offer growth and development. Be part of an innovative, fast-paced team and help us deliver exceptional service. Apply today and take the next step in your career!

Position Purpose and Objectives

The Retail Supervisor is responsible for managing the daily operations of the front end and retail sales floor. This role involves maintaining company standards across all store areas, staying attentive to customer and donor needs, and ensuring team members deliver quick, accurate, and friendly service. Retail Supervisors actively engage in auditing, quality control, and daily activities to observe, evaluate, train, and coach team performance. They exemplify America's Thrift Stores Core Values in donor experience, productivity, and customer service.

Roles and Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of the Assistant Store Manager and/or General Manager.
• Perform any other tasks, functions, or responsibilities as instructed by the immediate supervisor and/or superior manager.

Skills and Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
• Proficiency in basic mathematical skills and computer literacy.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing, and coaching the work of others.
• Ability to understand and follow instructions provided in written and/or verbal form.
• Strong reasoning, decision-making, and independent judgment skills.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

Physical Demands:

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with semi-controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

#IND123

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.