Retail Supervisor - Merrimack Premium Outlets

Nike; Merrimack (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Retail Supervisor, where your passion for customer service and teamwork will shine. In this dynamic role, you'll guide customers in finding their perfect products while fostering a supportive environment for your team. Enjoy a fast-paced atmosphere that values your ideas and encourages collaboration. With opportunities for growth and a commitment to diversity, this position offers a chance to make a real impact in the retail world. Embrace the challenge and be part of a culture that celebrates athleticism and community.

Benefits

Discounts for you and your family

Accrued Paid Time Off

401(k) Plan

Tuition Reimbursement

Health Savings Accounts

Flexible Savings Accounts

Employee Stock Purchase Plan

Qualifications

• 1 year of retail or consumer service experience preferred.
• Flexibility to work nights, weekends, and holidays based on store needs.

Responsibilities

• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations.

Skills

Customer Service

Retail Management

Team Leadership

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Nike Job Description Retail Supervisor

Location & Store Type: Nike Factory Store - Merrimack Premium Outlets

Address: Merrimack, NH

Hours: Full Time – 34-40 hours per week, including nights and weekends

We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as anSpecialist. Are you ready to embrace it? Let’s do it.

Lace Up as a NikeRetail Supervisor

As a Nike Retail Supervisor, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

When we say team, we mean it. We go after goals together. We support your bold ideas — and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-timecustomers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers together.

Be Rewarded for a Job Well Done

• Discounts for you and your family from Nike, Converse and Jordan up to 50% off

• Accrued Paid Time Off and Holiday Pay

• All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired

• Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment

• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)

• Access to support through Optum Employee Assistance Program at no cost for you and your family

• Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates

Putting Your Best Foot Forward

• Must be at least 18 (U.S)

• Must be at least 16 (U.K.)

• Must be at least 17 (Germany/Europe)

• 1 year of retail or consumer service experience preferred

• Flexibility to work nights, weekends and holidays based on store needs

• Use customer service authentically to ensure customers feel seen and understood in our stores

• Ability to learn and train on the latest products and technologies

• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

What You're Responsible For

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs

• Bringing your positive attitude and passion to your teammates and customers every day

• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.

• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey

• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness

• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations

• Showing up for your teammates by attending store events

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

For more information, please refer to Equal Employment Opportunity is The Law