Retail Supervisor, Merchandising - Village Pointe S/C

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Gap Inc. seeks an enthusiastic team member to support store leadership and drive a best-in-class customer experience. In this role, you'll engage customers, model effective selling behaviors, and collaborate with colleagues to maintain productivity and meet store goals. An interest in continuous learning and flexibility are key attributes for success in this dynamic environment.

Qualifications

• Ability to utilize technology to engage effectively.
• Flexible in work hours to meet business needs.
• Interest in continuous improvement and personal growth.

Responsibilities

• Support store leadership and ensure timely task completion.
• Role model brand selling behaviors for exceptional customer experiences.
• Support completion of work during non-peak hours, including opening and closing tasks.

Skills

Clear Communication

Customer Engagement

Collaboration

Technology Proficiency

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees and ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel platforms to deliver a frictionless customer experience.
9. Ensure compliance standards are met.

Who You Are

• Embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Provide clear and direct communication of expectations.
• Utilize technology effectively to engage with customers and team members to meet goals.
• Show interest and initiative towards continuous improvement and growth.
• Work a flexible schedule, including holidays, evenings, overnights, and weekends, to meet business needs.
• Be able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.