Retail Supervisor, Merchandising - Times Square

Gap Inc.; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support their store leadership team. In this dynamic role, you'll be a role model for employees, focusing on customer service and driving sales behaviors. Your responsibilities will include promoting customer loyalty, collaborating with team members, and ensuring a positive work environment. This position offers a unique opportunity to engage with customers and contribute to a best-in-class shopping experience. If you're passionate about retail and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Support store leadership by performing assigned functional tasks.
• Promote customer loyalty and educate customers about programs.
• Ensure compliance standards are met and tasks are completed efficiently.

Skills

Customer Service

Communication

Technology Utilization

Team Collaboration

Sales Expertise

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors.
4. Support sales leader during non-peak hours, with the customer as the primary focus.
5. Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
6. Build and share expertise in the product lifecycle.
7. Support completion of work before or after the store operating hours, including opening and/or closing checklists.
8. Leverage omni-channel to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. Provide clear and direct communication of expectations.
3. Ability to utilize technology effectively to engage with customers and team to meet goals.
4. Demonstrate interest and initiative towards continuous improvement and growth.
5. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
6. Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.