Retail Supervisor, Merchandising - Oakbrook Center

Gap Inc.; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a dedicated store support team member to enhance customer experience and support store operations. In this role, you will work closely with leadership and staff to ensure a positive environment and meet sales goals. Flexibility and effective communication are essential for success in this dynamic retail setting.

Qualifications

• Ability to communicate expectations clearly.
• Willingness to work flexible hours including holidays and weekends.
• Ability to lift up to 30 pounds.

Responsibilities

• Support the store leadership team in functional tasks.
• Promote customer loyalty and educate about loyalty programs.
• Ensure compliance standards are met.

Skills

Communication

Customer Engagement

Team Collaboration

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.

4. Support sales leaders during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees to ensure work tasks are completed efficiently.

6. Build and share expertise in the product lifecycle.

7. Support completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a seamless customer experience.

9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

• You communicate expectations clearly and directly.

• You utilize technology effectively to engage with customers and team members to meet goals.

• You demonstrate interest and initiative towards continuous improvement and growth.

• You are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends.

• You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.