Retail Supervisor, Merchandising - Main St - Westport

Gap Inc.; Westport (CT); On-site; USD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a dedicated team member to support its store leadership and enhance customer experiences. In this role, you'll embody the company's values and act as a role model for your peers. Your responsibilities will include promoting customer loyalty, collaborating with team members, and ensuring all tasks are completed efficiently. With a focus on continuous improvement and flexibility, you will contribute to a positive work environment and help drive the success of the store. This is a fantastic opportunity to grow within a dynamic retail environment and make a meaningful impact on customer satisfaction.

Qualifications

• Ability to utilize technology effectively to engage with customers.
• Demonstrate interest and initiative towards continuous improvement.

Responsibilities

• Support the store leadership team by performing functional tasks as assigned.
• Promote customer loyalty by educating customers about loyalty programs.
• Ensure compliance standards are met while delivering a best-in-class experience.

Skills

Customer Service

Communication Skills

Team Collaboration

Technology Utilization

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors.
4. Support the sales leader during (non-peak) hours, with the customer as the primary focus.
5. Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
6. Build and share expertise in the product lifecycle.
7. Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
8. Leverage omni-channel to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. Provide clear and direct communication of expectations.
3. Ability to utilize technology effectively to engage with customers and team to meet goals.
4. Demonstrate interest and initiative towards continuous improvement and growth.
5. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
6. Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.