Retail Supervisor, Merchandising - Cielo Vista

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance customer experiences. In this role, you will act as a role model, guiding employees in delivering exceptional service while maintaining productivity. Your responsibilities will include promoting customer loyalty, collaborating with team members, and ensuring compliance with standards. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong communication skills to convey expectations clearly.
• Ability to utilize technology to engage with customers.

Responsibilities

• Support store leadership by executing functional tasks.
• Promote customer loyalty and educate about loyalty programs.
• Ensure compliance standards are met.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert of the brand's selling behaviors by role modeling these behaviors with every customer, enabling us to provide an exceptional customer experience.
4. Support sales leaders during non-peak hours, with the customer as the primary focus.
5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You provide clear and direct communication of expectations.
• You utilize technology effectively to engage with customers and team members to meet goals.
• You demonstrate interest and initiative towards continuous improvement and growth.
• You are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends, to meet the needs of the business.
• You are able to maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.