Retail Supervisor, Merchandising - Avon Marketplace

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance the customer experience. This role emphasizes collaboration, respect, and effective communication while promoting customer loyalty through education and exceptional service. You will be a role model in selling behaviors, ensuring productivity and compliance with standards. The position requires flexibility to work during various hours, contributing to a positive work environment and driving continuous improvement. Join a leading retailer and make a significant impact on customer satisfaction and team success.

Qualifications

• Ability to treat customers and employees with respect.
• Demonstrated interest in continuous improvement and growth.

Responsibilities

• Support store leadership by performing assigned tasks.
• Promote customer loyalty and educate about loyalty programs.
• Ensure compliance with all standards and processes.

Skills

Customer Service

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing assigned functional tasks. You will act as a role model to employees, supporting selling behaviors and executing tasks within specific areas of expertise. Your focus will be on leading processes, maintaining productivity, and ensuring goals are met. Collaborating with your leadership team, you will model and teach behaviors that deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect, contributing to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors, role modeling these behaviors with every customer to provide an exceptional experience.

4. Support the sales leader during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees to ensure work tasks are completed efficiently.

6. Build and share expertise in the product lifecycle.

7. Support completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a seamless customer experience.

9. Ensure compliance with all standards.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

2. You communicate expectations clearly and directly.

3. You utilize technology effectively to engage with customers and team members to meet goals.

4. You demonstrate interest and initiative for continuous improvement and growth.

5. You are flexible to work during holidays, evenings, overnights, and weekends to meet business needs.

6. You can maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.

About the Company

Gap Inc. is the largest specialty retailer in the United States and ranks third internationally, behind Inditex Group and H&M. As of September 2008, the company employs approximately 135,000 people and operates 3,727 stores worldwide, including 2,406 in the U.S.