Retail Supervisor in Training (New Store)

UNIQLO; Burlington (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading retail brand as a Supervisor-In-Training, where you will set the pace for outstanding customer service and sales performance. This role is pivotal in training and developing your team to exceed expectations and maintain high operational standards. With a focus on motivating staff and managing inventory, you will play a key role in the success of the store. Enjoy a supportive work environment that values your contributions and offers comprehensive benefits. If you are passionate about retail and customer service, this opportunity is perfect for you!

Benefits

Medical, Dental, Vision Insurance

401K with Employer Matching

Paid Vacation and Sick Leave

Flexible Spending Accounts

Commuter Benefits

Qualifications

• Strong communication skills and ability to train and develop teams.
• High School Diploma required; Bachelor's preferred.

Responsibilities

• Motivates team to exceed sales goals and ensures operational standards.
• Trains and develops Sales Associates on store standards.

Skills

Team Training

Customer Service

Communication Skills

Inventory Management

Sales Motivation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Position Overview:

Starting salary: $20.50/hour

Join our grand opening team for our newest Massachusetts location this August at Burlington Mall!

Reporting to the Store Manager, the Supervisor-In-Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible for helping to train, oversee, and develop Sales Associates on store standards.

Key Responsibilities:

1. Motivates their team to meet and exceed sales goals
2. Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
3. Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
4. Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles, and the 6 Standard Phrases
5. Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
6. Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
7. Assists management to identify issues in the store
8. Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
9. Follows all company policies and procedures & notifies management of any infractions
10. Assists with special projects as assigned by management

Requirements:

1. High School Diploma or GED, Bachelor's Degree preferred
2. Ability to train and develop a team with strong communication skills
3. Ability to calculate figures and amounts such as discounts and percentages
4. Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Full Time Availability Requirements:

1. Average 32 hours or more per week based on business needs
2. Open availability on weekends (religious exemptions considered)
3. Limited to two restrictions on availability on weekdays (Mon-Fri)

Benefits:

Full-Time, hourly position: The Company provides:

• Medical, Dental, Vision, Life & ADD, Short and Long Term Disability
• Flexible spending and commuter benefits accounts
• 15 days of paid vacation/personal leave and 9 days of sick leave per calendar year, pro-rated based on hire date
• 8 days of paid holidays and 1.5 times the employee’s regular rate for all hours worked on stated holidays
• 401K (with employer matching)

Part-Time, hourly position: The Company provides:

• Commuter benefits accounts
• Sick leave per calendar year, earned under MA PSSL
• 1.5 times the employee’s regular rate for all hours worked on stated holidays
• 401K (with employer matching)

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.