Retail Supervisor in Training (Full Time)

FAST RETAILING CO., LTD.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor in Training to lead a team and enhance customer service. In this full-time role, you will be the pace setter for your department, ensuring that all Sales Associates exceed customer expectations while maintaining brand standards. You will motivate your team to achieve sales goals, manage inventory effectively, and provide training on product knowledge and service excellence. This is an exciting opportunity to develop your leadership skills in a dynamic retail environment, contributing to a culture of growth and customer satisfaction. If you are passionate about retail and ready to take the next step in your career, this role is for you.

Qualifications

• Strong communication skills to train and develop a team.
• Ability to work flexible schedules including evenings and weekends.

Responsibilities

• Motivates team to meet sales goals and ensures operational standards.
• Trains team on product knowledge and customer service excellence.

Skills

Team Motivation

Customer Service

Communication Skills

Inventory Management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Retail Supervisor in Training (Full Time)

Starting salary: $18.50/hour

Reporting to the Store Manager, the Supervisor-In-Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible for helping train, oversee, and develop Sales Associates on store standards.

Key Responsibilities:

1. Motivates their team to meet and exceed sales goals.
2. Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules.
3. Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met.
4. Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles, and the 6 Standard Phrases.
5. Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones.
6. Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs.
7. Assists management to identify issues in the store.
8. Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers.
9. Follows all company policies and procedures and notifies management of any infractions.
10. Assists with special projects as assigned by management.

Requirements:

1. High School Diploma or GED, Bachelor's Degree preferred.
2. Ability to train and develop a team with strong communication skills.
3. Ability to calculate figures and amounts such as discounts and percentages.
4. Ability to work a flexible schedule that meets the business needs, including evenings and weekends.

Full Time Availability Requirements:

1. Average 32 hours or more per week based on business needs.
2. Open availability on weekends (religious exemptions considered).
3. Limited to two restrictions on availability on weekdays (Mon-Fri).

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.