Retail Supervisor, Full Time, Product Operations - Preston Towne Crossing

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance customer experiences. In this engaging role, you will embody the company's values while collaborating with your team to ensure all tasks are executed efficiently. Your focus will be on promoting customer loyalty and modeling exceptional selling behaviors. This position requires flexibility in scheduling and the ability to lift moderate weights, making it ideal for those who thrive in dynamic environments. Join a forward-thinking company where your contributions will help shape a positive work atmosphere.

Qualifications

• Strong communication skills and ability to engage with customers.
• Willingness to work flexible hours including holidays and weekends.

Responsibilities

• Support store leadership and maintain productivity.
• Promote customer loyalty and educate about programs.
• Ensure compliance standards are met.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

This role involves supporting the store leadership team by performing assigned functional tasks. You will act as a role model for employees, supporting selling behaviors and executing tasks within your areas of expertise. Your focus will be on leading processes, maintaining productivity, and ensuring goals are met. Collaborating with your leadership team, your goal is to model and teach behaviors that deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees to ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a seamless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. You communicate expectations clearly and directly.
3. You utilize technology effectively to engage with customers and team members to meet goals.
4. You demonstrate interest and initiative towards continuous improvement and growth.
5. You are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends, to meet business needs.
6. You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.