Retail Supervisor, Full Time - Gloucester Premium

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading retail company seeks a dedicated team member to support store leadership. You will engage customers, uphold the company's values, and ensure a positive shopping experience while promoting customer loyalty. Flexibility in schedule and effective communication are crucial for this role.

Qualifications

• Ability to provide clear communication and engage with customers.
• Demonstrated interest in continuous improvement and flexibility in scheduling.
• Ability to maneuver around the sales floor and lift up to 30 pounds.

Responsibilities

• Support store leadership by performing assigned tasks and maintaining productivity.
• Role model selling behaviors for exceptional customer experience.
• Collaborate with store team for efficient task completion.

Skills

Customer Engagement

Communication

Collaboration

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer, enabling us to provide an exceptional customer experience.
• Support sales leaders during non-peak hours, focusing on the customer.
• Collaborate effectively with employees to ensure work tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Support the completion of work before or after store hours, including opening and closing checklists.
• Leverage omni-channel strategies to deliver a seamless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You provide clear and direct communication of expectations.
• You effectively utilize technology to engage with customers and team members to meet goals.
• You demonstrate interest and initiative towards continuous improvement and growth.
• You are flexible to work a schedule that includes holidays, evenings, overnights, and weekends to meet business needs.
• You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.