Retail Supervisor Full Time

CROSSMARK; Rockford (IL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Full-time benefits

Paid training

Career growth

Collaborative environment

Job summary

Product Connections in Rockford, IL seeks a hands-on Retail Supervisor to lead a team of Product Demonstrators inside Sam's Club, delivering exceptional customer experiences through product demonstrations and sampling events.

You will hire, coach, and manage day-to-day event execution, monitor performance and scheduling, and partner with store leadership to meet KPIs while ensuring food safety and compliance.

Qualifications

• Leadership experience in supervising teams
• Strong communication and coaching skills
• Ability to manage multiple priorities in a fast-paced environment
• Good problem-solving and organizational skills
• Proficiency with Microsoft Office and relevant systems
• Valid driver’s license and willingness to obtain Food Safety Certification within 30 days

Responsibilities

• Hire, train, coach, and develop Product Demonstrators.
• Lead day-to-day event execution while ensuring quality and compliance.
• Monitor team performance, attendance, scheduling, and metrics.
• Conduct coaching sessions, audits, and performance reviews.
• Serve as main contact for store leadership.
• Manage reporting, payroll accuracy, expenses and compliance.
• Maintain equipment, food safety and workplace safety standards.
• Build partnerships with store leadership and internal teams.
• Perform other duties as assigned

Skills

Leadership

Communication

Coaching

Scheduling

Problem-solving

Organization

Tools

Microsoft Office

Job description

Overview

Are you a hands-on leader who enjoys developing people and driving results?

Description

Are you a hands-on leader who enjoys developing people and driving results? At Product Connections, our Retail Supervisors lead a team of Product Demonstrators inside Sam's Club, ensuring exceptional customer experiences through product demonstrations and sampling events. This role combines team leadership, recruiting, coaching, and operational oversight to deliver successful event execution and business results.

Why Join Product Connections?

• Competitive salary
• Full-time benefits package
• Paid training and leadership development
• Career growth opportunities
• Collaborative and supportive work environment

Pay rate $43,888.00/yearly

Responsibilities

• Hire, train, coach, and develop Product Demonstrators.
• Lead day-to-day event execution and ensure quality and compliance standards are met.
• Monitor team performance, attendance, scheduling, and event execution metrics.
• Conduct coaching sessions, audits, and performance reviews.
• Serve as the primary point of contact for store leadership.
• Manage reporting, payroll accuracy, expenses, and operational compliance.
• Maintain equipment, food safety, and workplace safety standards.
• Build strong partnerships with store leadership and internal support teams.
• Perform other duties as assigned.

Qualifications

• Previous leadership or supervisory experience, including hiring, scheduling, and performance management.
• Strong communication, coaching, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, decision-making, and organizational skills.
• Proficiency with Microsoft Office and technology systems.
• Valid driver's license is required.
• Food Safety Certification required within 30 days of hire (where applicable).
• Ability to stand for extended periods and regularly lift up to 25 pounds, with occasional lifting up to 50 pounds.
• A formal job description will be provided upon request.

About Us

Product Connections is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel.

With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt—let’s build something great together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail] . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category

Retail

Position Type

Full time

Business Unit

Marketing

Salary Range

$43888.00 - $43888.00

Company

Crossmark Inc.

Employer Description

USPRDCTCONNECTNEMPDESC