Retail Supervisor

Columbia Sportswear; Wrentham (MA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Quarterly bonus program

Medical with FSA/HSA options

Dental

Vision

401(k) with company match

Paid time off

Floating holidays

Wellbeing programs

Employee discounts

Job summary

Columbia Sportswear is seeking a Retail Supervisor in Massachusetts to lead an assigned area within the Store Leadership Team. You will guide diverse associate-level staff, ensure daily operations, and support the customer experience in-store.

The role requires 2–5 years of experience, strong communication, and POS system proficiency. You will help uphold company standards while fostering a positive workplace and supporting a flexible retail schedule, including seasonal changes.

Qualifications

• High School Diploma or GED preferred or no specific education required
• 2–5 years of experience in a similar role or in a supervisory position
• Experience operating a POS system and in-store computer systems
• Effective communication skills with team, leadership and customers

Responsibilities

• Oversee day-to-day work of associate-level staff.
• Provide direction, training and coaching to staff for efficient operations and proper store procedures.
• Supervise department profitability through receiving, handling, replenishing and processing of stock.
• Foster store culture through teamwork and coaching, leading by example.
• Collaborate with store leadership on policies, procedures and standards.
• Ensure adherence to procedures and quality standards; resolve issues.

Skills

Communication skills

Leadership

Customer service

Education

High School Diploma or GED preferred

Tools

POS system

Job description

Location: 1 Premium Outlet #155 Wrentham, MA 02093

Benefits

• Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching
• Wellbeing support: Paid Time Off, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more.
• Community impact: We give back with paid DEI and Volunteer Hours to support your passion!
• Growth opportunities: Grow your career with the Tuition Assistance Program and learning/development courses
• Employees discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear

Overview

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and driving the company's mission of "Connecting Active People with Their Passions." As a Retail Supervisor, you will be a member of the Store Leadership Team and responsible for providing leadership and direction to diverse associate-level team members in an assigned area of responsibility. The Retail Supervisor fosters a positive environment and displays a high professional standard of individual behavior, leading by example while demonstrating Columbia Sportswear Company values.

Responsibilities

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Qualifications

• No specific education required (High School Diploma or GED preferred)
• 2-5 years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

Job Conditions

• Frequently in an active environment, must be able to constantly move about and may physically handle items weighing up to 40 lbs.; may must use specialized equipment and may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Must be able to communicate clearly with others.
• Must be available to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

Pay Range: $17.60 - $25.34. Expected Pay Range for Hire: $17.60 - $22.76. Pay decisions are determined by multiple factors, including what the market is paying, a candidate's capabilities and skills, years of experience, and internal equity.