Retail Supervisor (Consumer Experience Leader) - FT - 0056 - Columbus (704003)

Carhartt; Columbus (OH); On-site; Full time

Job summary

An established industry player seeks a Consumer Engagement Leader to enhance customer experiences and support store operations. This role involves fostering a collaborative environment, delivering exceptional service, and executing community engagement initiatives. The ideal candidate will have a strong retail background with supervisory experience, excellent communication skills, and the ability to connect with consumers. Join a team that values hard work and dedication, where your contributions will directly impact the success of the store and the satisfaction of its customers. This is a fantastic opportunity to grow your career in a dynamic retail environment.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Excellent organization, prioritization, and communication skills.

Responsibilities

• Deliver exceptional consumer experiences through engaging interactions.
• Support Store Leaders in training and developing associates.
• Engage with the local community to enhance brand awareness.

Skills

Sales

Customer Service

Merchandising

Inventory Control

Loss Prevention

Organization Skills

Communication Skills

Team Collaboration

Education

High School Diploma or GED Equivalent

College Degree (Preferred)

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Columbus, OH

Department: Retail Store Operations

Reports To: Store Manager

FLSA Status: Non-Exempt (Overtime Eligible)

Summary

At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values are tangible and exemplified in all we do. Our Consumer Engagement Leaders embody the core values and heritage on which our brand was founded while leading others to do the same. A CEL at Carhartt leads through clear communication, delivers exceptional service to our consumers and store associates and supports the Store Leader and Assistant Store Leader in the day-to-day leadership and operations of the store.

We are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future.

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising, and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
• Assist the Store Leader and Assistant Store Leader with training, coaching, and feedback of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing to store profitability and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data including product information (mix, trends, needs), local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with the local community and support the Store Leader and Assistant Store Leader with ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Education

• High School Diploma or GED Equivalent

Required Skills and Experience

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention experience.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Working Conditions

• EEO
• Moderate lifting (30-40 lbs.)
• Retail environment
• Retail hours
• Travel (5%)
• Tobacco-free

Starting Range: $20.40 - $25.00 based on experience