Retail Supervisor, Buffalo Airport

Delaware North; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Delaware North is hiring a full-time Retail Supervisor at Buffalo Airport. In this role, you will supervise and train retail staff, maintain operational standards, and engage with customers from around the world. Ideal candidates will have cash handling experience and a high school diploma or GED, along with a passion for hospitality.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Health, dental, and vision insurance

401(k) with company match

Paid vacation days

Tuition reimbursement

Qualifications

• Previous cash handling experience required.
• Supervisory experience in a customer service or retail environment.
• High school diploma or GED required.

Responsibilities

• Supervise retail team members and complete store operational needs.
• Open and close retail locations and maintain cleanliness.
• Assist with daily cash procedures and operations.

Skills

Cash handling

Basic math skills

Customer service

Education

High school diploma or GED

Tools

Point of sale system

Job description

The opportunity

Delaware North Travel is hiring a full-time Retail Supervisor to join our team at Buffalo Airport in Buffalo, New York. As a Retail Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

If you want a job where no day is the same and where you will interact with people from around the world while developing your hospitality skills, join our team and apply now.

Pay

$19.00 - $22.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Supervise retail team members and complete store operational needs by scheduling employees and following up on work results
• Open and close retail locations as directed and maintain cleanliness and safety standards
• Assist retail management with the daily cash procedures and operations
• Monitor store floor, assist with guest needs, and ensure integrity of physical inventory and par levels
• Regularly evaluate, create, and maintain professional visual displays

More about you

• Previous cash handling experience and basic math skills required
• Previous experience working with point of sale system required
• High school diploma or GED required
• Supervisory experience in a customer service or retail environment

Physical requirements

• Ability to lift up to 50 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders

Shift details

Day shift
Evening shift
Holidays
Weekends

Who we are

Serving Buffalo fliers since 1952, Delaware North provides food, beverage, and retail services at Buffalo Niagara International Airport. An array of local and national brands and restaurants are part of the airport’s award-winning traveler experience including the Anchor Bar, Tim Hortons, Bocce Club, and Burger FI.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.