Retail Supervisor - 2025 Season

ExplorUS; Lake Oswego (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Retail Supervisor for the 2025 season at Crater Lake. This role involves training staff, managing inventory, and ensuring excellent customer service. Ideal candidates will have strong leadership skills and retail experience. Competitive pay and benefits are offered.

Qualifications

• Proven leadership skills capable of motivating staff.
• Excellent customer service and interpersonal skills.
• Two years retail experience preferred.

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off.
• Respond to guest inquiries and requests in a timely, friendly manner.
• Conduct inventory, restock merchandise, and ensure adequate supply levels.

Skills

Leadership

Customer Service

Interpersonal Skills

Education

High School Diploma

Tools

Retail Pro

Job description

Join to apply for the Retail Supervisor - 2025 Season role at ExplorUS

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Join to apply for the Retail Supervisor - 2025 Season role at ExplorUS

This range is provided by ExplorUS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr

About Crater Lake

Crater Lake inspires awe. It was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA, and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.

Join Our Team

If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits, along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC.

Responsibilities

1. Assist with training of retail staff and backup Retail Manager on days off
2. Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
3. Partner with Warehouse team to ensure proper transfers and merchandise levels at the store
4. Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
5. Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
6. Assist with store set up: display and merchandising, inventory levels
7. Respond to guest inquiries and requests in a timely, friendly and efficient manner
8. Accurately total, process and collect payments from guests including using the point of sale system, handling money, processing credit and debit cards, and making change
9. Conduct inventory, restock merchandise, and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
10. Assist with managing all inventory to keep all items in stock during business hours
11. Keep retail spaces organized and clean
12. Prepare end of shift report, deposit receipts, and cash and advise Retail Manager accordingly
13. Ensure compliance with operational standards, company policies, laws, and regulations
14. Ensure safety compliance by checking store, warehouse, and reporting and correcting issues as needed
15. Ensure staff are following HR policies including rest periods, breaks, and managing overtime
16. Coach, develop, and mentor staff including leading team meetings daily
17. Understand company’s ISO management systems, policies, goals, and initiatives, and meet responsibilities within these areas, focusing on quality
18. Maintain confidentiality related to job
19. Foster a positive work environment emphasizing teamwork
20. Perform other duties as assigned

Minimum Requirements

1. Ability to work independently with little supervision
2. Ability to read, follow, and report on budgetary issues in partnership with store manager
3. Proven leadership skills capable of motivating staff
4. Responsible for a sales department, tracking and improving merchandising, stock levels, and product assortment under advisement of the store manager
5. Ability to drive staff between Warehouse and Store as needed
6. Excellent customer service and interpersonal skills
7. Availability for various shifts including day, night, weekends, and holidays
8. Familiarity with Retail Pro or similar POS systems
9. Physical ability to lift 25 lbs frequently and up to 50 lbs occasionally, involving bending, twisting, and squatting
10. High School Diploma or equivalent
11. Two years retail experience preferred
12. Two years supervisory or leadership experience
13. Valid Driver's License