Retail Supervisor

PUMA North America, Inc.; Virginia, Leesburg (MN, FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in achieving sales and customer service excellence. This role is pivotal in maintaining high standards of store presentation and operational compliance while fostering a vibrant team culture. With a focus on engaging customers and driving results, you will play a key role in the store's success. If you thrive in a fast-paced retail environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 1-2 years of management experience in a customer service-oriented retail environment.
• Proven ability to exceed sales goals and provide high levels of customer service.

Responsibilities

• Ensure store meets sales, KPIs, and profitability goals through effective planning.
• Engage with consumers on the sales floor and coach employees.

Skills

Management experience in retail

Customer service skills

Sales goal achievement

Problem-solving skills

Communication skills

Job description

YOUR MISSION

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service.
• Guarantee high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Spend 90% of working time on the sales floor engaging with consumers, selling, and coaching employees.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession of high-performing, results-driven Associates.
• Accountable for payroll control and service-driven scheduling to maintain profitability while providing excellent customer service.
• Manage Loss Prevention education and awareness programs and ensure operational compliance.
• Manage and meet or exceed Inventory and Shrink goals.
• Communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Participate in new store openings and closings; travel may be required.
• Handle sales transactions accurately at the cash desk, including exchanges and refunds, adhering to policies and procedures.
• Maintain visual standards and ensure the store's visual presentation meets or exceeds PUMA standards.
• Maintain the physical condition of the Store and communicate maintenance needs promptly.
• Comply with all Policies & Procedures, operational core competencies, and key accountabilities.
• Ensure a safe and compliant working environment for all Store Associates and Customers.
• Work non-traditional hours, including weekends, evenings, holidays; overtime may be required.

YOUR TALENT

• One to two years of management experience in a customer service-oriented retail environment, preferably apparel/footwear, with a results-driven track record.
• Proven ability to exceed sales goals, provide high levels of customer service, reason through complex issues, and communicate effectively.
• Ability to walk and move frequently, including standing, reaching, bending, twisting, and lifting up to 30 pounds, with the use of ladders or step stools as needed.
• Maintain organization and cleanliness of the sales and stock areas; operate foot controls and work at heights as necessary.
• Use of senses critical to the position: speaking, hearing, visual acuity, depth perception, and field of vision.
• Critical cognitive skills include reading comprehension, basic math, writing, problem-solving, and computer skills.

The base pay for this position is $21.00-$25.00 per hour plus Bonus and Benefits. The pay may vary depending on knowledge, skills, and experience.

SPEED & SPIRIT define our values: BE DRIVEN, BE VIBRANT, BE TOGETHER, and BE YOU. Applying is easy: click APPLY ONLINE and upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer committed to diversity and inclusion. For more information, contact us at [e-mail]