Retail Supervisor

CROSSMARK; Scranton (Lackawanna County); Hybrid; USD 43,000 - 50,000; Full time

Job summary

CROSSMARK is seeking a Retail Supervisor to lead merchandising projects across a designated territory, ensuring timely and budget-conscious execution. The role involves hiring and mentoring a team, performing audits, and coordinating planogram-driven work in collaboration with clients like General Mills.

Applicants should have a bachelor’s degree, plus 1–2+ years of retail experience or an equivalent combination of education and experience.

Qualifications

• Bachelor’s degree from a four-year college or university.
• One to two+ years of related retail experience and/or training.
• An equivalent combination of education and experience.

Responsibilities

• Interview, hire, manage, train and engage a team that executes projects to client standards.
• Ensure quality execution by conducting in-store audits and assisting with project completion to meet client expectations.
• Direct and assist with project work, including reading planograms, unloading trucks, installing fixtures, and merchandising aids.
• Plan work techniques, equipment and materials, and team schedules before projects; modify plans as needed.
• Set and manage project expectations among customers and team members, evaluate performance, and provide coaching.
• Maintain professional communication with customers and team members.
• Demonstrate knowledge of technology, hardware and software tools.

Education

Bachelor’s degree (B.A.) from a four-year college or university

One to two+ years of related retail experience and/or training

An equivalent combination of education and experience

Job description

Retail Supervisor (General Mills)

The Retail Supervisor (General Mills) is responsible for the management of effective and efficient execution of retail merchandising, reset and remodel projects, and sales activities in a designated territory by ensuring the quality and capacity of CROSSMARK services through training and development of team members, and hands-on involvement to ensure projects are completed timely and within budget.

Responsibilities

• Interview, hire, manage, train and engage a team that executes projects to the standards expected of clients and customers.
• Ensure quality execution by conducting in-store audits and assisting with completion of projects to meet client expectations.
• Direct and assist with the project work as needed, which may consist of reading and understanding planograms, unloading trucks, installing fixtures, and operating equipment and merchandising aids.
• Strategically organize and plan the work techniques, equipment and materials, and team members’ schedules prior to commencement of projects, and exercise independent judgment and discretion when modifications to the plan are needed.
• Set, convey and manage project expectations amongst customers and team members, evaluate team member’s performance, and provide counseling, coaching and constructive feedback to ensure quality execution.
• Professional, effective and continual interpersonal, nonverbal, written and oral communication with customers and team members.
• Demonstrating comprehensive knowledge of and ability to use technology, and hardware and software tools.

Qualifications

Education and Experience

• Bachelor’s degree (B.A.) from a four-year college or university
• One to two+ years of related retail experience and/or training
• An equivalent combination of education and experience

Certificates, Licenses, and Registrations

• Valid driver’s license required

Supervisory Responsibility

• Directly supervises approximately 10-30 employees

Working Conditions

• Combination of remote and field environments
• Local travel, some overnight, may be required

Resets and remodels are physically demanding and may include:

• Removing and relocating products and shelving
• Building and installing fixtures
• Reorganizing products according to planograms
• Replacing shelf tags
• Stocking new products and retrieving additional inventory as needed

#DiscoverYourPath

About Us

CROSSMARK is a part of Acosta Group - a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment - both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength - it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $43000.00 - $50000.00

Company: Crossmark Inc.