Retail Supervisor

Southern Oregon Goodwill Industries; Medford (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan with employer match

Paid vacation

Sick time

Holiday pay

Employee discount 50%

Tuition assistance

Growth opportunities

Job summary

Southern Oregon Goodwill Industries is seeking a Retail Supervisor to lead daily store operations, drive sales, and guide a team focused on mission-driven outcomes in Medford, OR. You will oversee cash handling, store presentation, and program participation while ensuring high standards and customer satisfaction.

The role emphasizes teamwork, reliability, and adherence to Goodwill's employment mission, with opportunities for growth and development within a supportive workplace.

Qualifications

• High school diploma required; two years of recent retail supervisory or management experience preferred.
• Must be able to read, write, and communicate in English and understand store communications.
• Basic arithmetic and cash-handling skills expected.

Responsibilities

• Supervises and operates register operations efficiently.
• Supervises and assists associates and program participants.
• Maintains store presentation standards (organization, stock rotations, signage, housekeeping).
• Maintains quality control standards and resolves issues to improve processes and schedules.
• Supervises inventories, tallies, and other tracking as required for retail.
• Assists with implementing work plans and guidelines for client programs as assigned by Store Manager.

Skills

English language proficiency

Leadership/supervision

Cash handling experience

Customer service

Education

High school diploma

Tools

Word

Outlook

Calendaring

Job description

Now Hiring: – Retail Supervisor - Southern Oregon GoodwillAre you ready to lead with purpose and passion? Join our fast-paced, high-energy team at Southern Oregon Goodwill and help us turn donations into jobs! We're looking for a dynamic Retail Supervisor who thrives in a mission-driven environment and is ready to make a real impact in their community.What You’ll Do:As a Retail Supervisor, you’ll oversee daily store operations, drive sales, and lead a team committed to excellence. You’ll play a key role in supporting our mission to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices.Key Responsibilities:Supervises and operates register operations efficiently.Supervises and assists associates and program participants.Maintains store presentation standards, e.g. organization, standardized classification, stock rotations, proper inventory levels, signage, and housekeeping.Maintains quality control standards, addresses and resolves problems, and ensures continuous improvement in processes, procedures, and schedules.Supervises and performs inventories, tallies, other forms of tracking as required for the retail environment.Assists GoodWorks staff with the implementation of work plans and guidelines as established for client programs, as assigned by the Store Manager.What We Offer:We believe in taking care of our team. Our robust benefits package includes:Competitive wagesMedical, Dental, Vision & Life InsuranceRetirement plan with employer matchGenerous vacation, sick time, and holiday pay50% employee discountTuition assistanceOpportunities for growth and developmentAnd much more!Why Goodwill?At Southern Oregon Goodwill, we’re more than a retail store—we’re a community resource. Every item sold helps fund job training and employment programs for people facing barriers to work. When you join our team, you’re not just starting a job—you’re building a career with purpose. Our Mission is to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet Goodwill’s performance standards. The requirements listed below are representative of the required knowledge, skill and/or ability. Must be able to perform the essential functions with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Speak and understand the English language sufficient to read materials, communicate with customers and coworkers.Able to maintain the physical requirements of the working environment.Perform simple mathematical calculations.Education and ExperienceHigh school diploma and two years recent retail supervisory or management experience. Exceptions may be made for upward career moves from within the organization.Basic proficiency in Word, Outlook Mail and Calendaring.Previous money and cash handling experience preferred.Physical Requirements and Working Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.Medium physical demand levelWhile performing these duties, the employee is regularly required to sit and stand for prolonged periods of time; use hands and fingers to handle or feel; reach with hands and arms and talk and hear. Frequently required to walk and/or stands for up to 8 hours per day.Must regularly lift, carry, and/or move up to 20 pounds and up to 50 pounds occasionally. Ability to push/pull and carry up to 30 pounds. Kneels, stoops, and bends frequently.Occasional need to push heavy, wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds.Specific vision abilities required by this job include close vision.Work is performed primarily indoors in a climate-controlled space. May occasionally perform work in outside weather conditions.The mission of Southern Oregon Goodwill Industries is to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Management may add to or change the duties of this position at any time.