Retail Supervisor

City Museum; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading museum in Chicago seeks a Retail Manager to oversee the retail staff and enhance guest services. The role involves managing daily operations, scheduling staff, and maintaining high customer service standards. Applicants should possess strong communication skills and be ready for varied shifts, including weekends and holidays.

Qualifications

• Applicants must be 18 years of age or older.
• Ability to provide guidance and supervision to staff members.
• Ability to communicate effectively with the public, customers, and staff members.

Responsibilities

• Manage Retail staff department and ensure customer service interactions.
• Assign staff to daily positions and establish schedules.
• Provide superior guest service in a polite manner.

Skills

Customer Service

Communication

Supervision

Visual Merchandising

Teamwork

Job description

Department: Customer Service and Retail/Admissions

Employment type: Full-time

Work Schedule: varied hours including weekends, evenings and holidays

Reports to: Retail Manager and Operations Director

Summary: this position manages the Retail staff department, their performance and attendance, as well as the continuous customer service interactions with our guests.

Essential Duties and Responsibilities:

• Assign staff to daily positions, establish schedules for daily staff
• Close and lock-up museum daily
• Assist with register money bag distribution/handling
• Friendly approach to customer service by greeting each guest they encounter
• Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.)
• Assist customers in retail and ticket sales purchases
• Communicate with management and other employees, including use of two-way radios
• Be attentive at all times
• Maintain a clean and safe work environment for customers and other employees
• Provide superior guest service to all customers in a polite and expedient manner
• Assist customers with all questions regarding City Museum including facility layout and amenities
• Perform zone walk through and ensure zones are maintained to museum standards
• Provide visual merchandising practices to increase/generate higher sales
• Follow all museum policies and procedures
• Other duties as assigned

Qualifications:

• Applicants must be 18 years of age or older
• Ability to provide guidance and supervision to staff members
• Ability to communicate effectively with public, customers, and staff members
• Ability to utilize visual merchandising to generate sales
• Be aware, attentive, and work well with others
• Energy and enthusiasm for long days
• Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
• Must be able to work days, evenings, weekends and holidays to meet business needs
• Approachable and outgoing

Physical Requirements:

• Must be able to stand for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.