Retail Supervisor

Easterseals-Goodwill; Boise (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

Easterseals-Goodwill seeks a Supervisor for Retail Sales Floor activities who can also act as Supervisor in Charge as needed. The role focuses on delivering excellent guest and donor service while enforcing ESGW policies. Cross-training across all retail operations is required, with flexibility for weekends and evenings.

Responsibilities include adapting to donation flow and store operations, maintaining service standards, and moving between priorities as needed to meet goals.

Qualifications

• Sensitive to guest needs and wishes.
• Ability to work effectively with people with disabilities or other special needs preferred.
• Must have computer experience and be competent in internet use and software applications.
• Strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Must be able to read, write and speak the English language to communicate with staff and guests.
• All positions require the completion of a background check.

Responsibilities

• Supervises Retail Sales Floor activities to ensure goals are met.
• May serve as “Supervisor in Charge” of the entire facility.
• Ensure a high level of guest and donor service.
• Cross-training required in all aspects of Goodwill.
• Must be able to work flexible hours (weekends and evenings).
• Must be cross-trained and assist in all aspects of retail operations.

Skills

Guest needs empathy

Disability awareness

Computer experience

Interpersonal skills

English literacy

Background check

Job description

Supervises Retail Sales Floor activities to ensure that goals are met. Will serve, at times, as “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Must ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Must be able to work flexible hours (weekends and evenings a must).

Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks at hand and being prepared to move between assignments as priorities change. Must be cross-trained and assist in all aspects of retail operations.

Requirements

• Sensitive to guest needs and wishes.
• Ability to work effectively with people with disabilities or other special needs preferred.
• Must have computer experience and be competent in internet use and a variety of computer software applications.
• Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Must be able to read, write and speak the English language in order to communicate with staff and guests.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods
• Able to stand and walk entire shift.
• Tolerance to extreme changes in temperature and humidity.
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.

Experience

• 0-2 years previous experience

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.