Enable job alerts via email!
Retail Success Manager: LEAP (Multi-Brand)
Leap
New York (NY)
Hybrid
USD 110,000 - 130,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
Leap is seeking a dedicated Retail Success Manager to connect premium and emerging brands with boutique retail teams across the East Coast. This field-based role focuses on optimizing store performance and enhancing client experiences, requiring strong leadership and analytical skills. The ideal candidate will play a vital role in team development and operational success within a dynamic environment.
Benefits
Qualifications
- 6+ years of progressive retail leadership experience.
- Experience in multi-unit management and building strong relationships.
- Ability to lead remote teams effectively.
Responsibilities
- Oversee performance across multiple stores and drive operational excellence.
- Coach and mentor store managers to enhance team productivity.
- Collaborate with internal teams to address challenges and improve performance.
Skills
Education
Job description
4 days ago Be among the first 25 applicants
About LEAP
About the Role
As a Retail Success Manager at LEAP, you’ll serve as the connective tissue between premium and emerging brands and our boutique retail teams across the East Coast. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—acting as both a strategic brand liaison and a high-impact coach. Your mission is to drive exceptional client experiences, elevate store performance, and ensure operational precision in every location under your leadership.
A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment.
You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment.
Annual Pay Range : $110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
About LEAP
The LEAP platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage about 100 stores across the country proudly partnering with trailblazing brands such as Alohas, Frankies Bikinis, Malbon Golf, MZ Wallace, Paper Planes, Wanderlust + Co, SET and many others. To hear more about our platform directly from our CEO, click here !
About the Role
As a Retail Success Manager at LEAP, you’ll serve as the connective tissue between premium and emerging brands and our boutique retail teams across the East Coast. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—acting as both a strategic brand liaison and a high-impact coach. Your mission is to drive exceptional client experiences, elevate store performance, and ensure operational precision in every location under your leadership.
A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment.
You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment.
Annual Pay Range : $110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Core Responsibilities Retail Store Performance- Oversee and support multiple stores across several brand partners on the East Coast, driving performance, brand consistency, and operational excellence.
- Analyze sales trends and location performance to implement localized strategies that maximize traffic, conversion, and sales KPIs (UPT, AOV, NPS).
- Ensure consistent execution of Leap’s visual merchandising standards, inventory accuracy, and daily operational procedures across all locations.
- Conduct regular site visits and operational assessments to identify gaps and reinforce best practices.
Team Leadership & Talent Development
- Coach and mentor Store Managers and in-store teams to deliver best-in-class service, team productivity, and clienteling execution.
- Lead hiring, onboarding, and development of high-performing retail talent across multiple brands and locations.
- Build a strong bench of future leaders, cultivating a positive team culture and fostering long-term engagement and retention.
- Act as the primary retail point of contact for brand partners, maintaining strong, solution-oriented relationships that drive mutual success.
- Conduct business reviews with brand stakeholders, translating store-level insights into actionable plans to improve performance.
- Serve as a brand ambassador in-store, ensuring teams are deeply connected to the product, storytelling, and expectations of each partner.
- Partner with internal teams across Retail Success, Operations, Visual Merchandising, and People to address challenges and drive continuous improvement.
- Support new store openings, seasonal activations, and cross-functional pilots within your region.
- Provide regular updates and insights to the Director of Retail Success, using data to forecast trends, flag risks, and celebrate wins.
Measures of Success
- Sales & Store Performance: Consistently achieve or exceed sales and remittance targets across all assigned stores.
- Brand & Team Experience: Drive strong Net Promoter Scores (NPS) from both brand partners and in-store employees, reflecting operational excellence, clear communication, and high-impact support.
- Strategic Growth & Retention: Actively contribute to brand retention, renewal, and expansion by ensuring operational readiness, scalable processes, and strong cross-functional collaboration. Proactively identify opportunities for new doors and improved market penetration.
- Hybrid role with a strong in-store presence required at least 3 days per week.
- Proven track record of progressive retail leadership (6+ years), including multi-unit or high-volume management, with demonstrated success in building strong relationships with internal teams, store staff, and external brand stakeholders
- Proven track record of leading and inspiring remote, multi-store teams to consistently deliver elevated client experiences, while driving operational excellence and sustained business performance across markets.
- Willingness and ability to travel regularly throughout NYC to support store teams, activations, and operational priorities.
- Ability to travel out-of-state up to twice annually for training, team development, and leadership events.
- Must be 18+ years of age and reside in New York
- Comfortable maintaining active floor presence while supporting stores, including standing/walking for extended periods and lifting up to 50lbs or using ladders when necessary.
Leap offers a competitive total rewards package, which includes:
- Unlimited PTO (blackout periods apply)
- Bonus Eligible
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Employee discount + wardrobe allotment for participating Leap brands
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionSales, General Business, and Education
- IndustriesWireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at Leap by 2x
Get notified about new Retail Manager jobs in New York, NY.
New York City Metropolitan Area 1 week ago
New York, NY $90,000.00-$105,000.00 2 weeks ago
New York, NY $75,000.00-$85,000.00 2 weeks ago
New York, NY $75,000.00-$95,000.00 1 week ago
New York City Metropolitan Area $110,000.00-$120,000.00 2 weeks ago
New York, NY $100,000.00-$105,000.00 3 months ago
New York, NY $95,000.00-$115,000.00 1 month ago
New York, NY $95,000.00-$110,000.00 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
