Retail Stores Management

The ODP Group; Holland (OH); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

401(k)

Job summary

Office Depot and Office Max is seeking a Store Associate who will act as a brand ambassador, educating customers about our products and store attributes. You will drive a strong customer service and sales culture, inspiring the team to exceed expectations and deliver total solutions.

The role emphasizes developing store strategies, empowering associates, and creating memorable experiences that build loyalty.

Qualifications

• 2+ years of leadership, management, communication and training experience in a customer-centric sales environment.
• High School Diploma or GED (Bachelor's Degree Preferred).
• Working knowledge of MS Office products; comfortable with technology; focus on customer solutions.
• Positive, energetic, 'can do' attitude with proactive learning and upward mobility.
• Operationally strong with good time management and priority setting.

Responsibilities

• Act as brand ambassadors informing, educating, and communicating Office Depot and Office Max attributes.
• Drive customer service and sales culture; inspire and motivate store associates to exceed expectations.
• Develop and communicate store-level strategies to achieve sales, service and operational excellence.
• Differentiate the store as trusted advisors and empower the team to create memorable customer experiences.

Skills

Leadership experience

Customer service

Communication

Training

Sales-oriented

Technology-savvy

Education

High School Diploma or GED

Bachelor's Degree Preferred

Tools

MS Office

Job description

At Office Depot and Office Max, our Store Associates are Leaders and Enthusiasts that are passionate about selling. They are the advocate for the brand and are comfortable and capable of showing the Customer that our Stores actually offer more than what is physically on the shelves.

Responsibilities

• ;Operating as brand ambassadors with the ability to inform, educate, and communicate Office Depot and Office Max brand attributes better than anyone else.
• ;Driving the overall customer service and sales culture within the location.; Inspiring and motivating the store associates to exceed customer expectations and responsible for store operations and execution of company programs.
• ;Developing and clearly communicating store-level strategies and tactics to achieve sales, service and operational excellence.
• ;Differentiating and instilling that Office Depot and Office Max Store Associates are trusted advisors.; Empowering the team to create memorable customer experiences and customer loyalty that redefine the gold standard in the retail industry.

Qualifications

• High School Diploma or GED (Bachelor's Degree Preferred).
• Minimum of 2 years of experience in leadership, management, communication and training skills in a customer centric sales environment. (College, Military, Mentorship, Leadership, or Real Work Experience will all be considered).
• Working knowledge of MS Office products, Experienced and excited by technology. Highly customer-centric and sales focused, with the ability to create a culture where associates are trained and empowered to provide total customer solutions. Developers of talent, and able to recognize that the efforts around individual and team development lead to the overall profitability of the store.
• Positive and energetic and display "can do" attitudes through proactive, continuous learning which creates opportunities for upward mobility.
• Operationally strong and possess good time management and priority setting skills.

About the Role

What it is like to be an associate for Office Depot and Office Max? Our associates know how to create an experience for the Customer that compliments what the Store is trying to be: unique, informative, interactive and fun! They create a place where customers can get information, ideas, and solutions that they cant easily get online. They represent "why retail is still relevant" and how our Associates are trusted advisors for the Customer. Our Associates are naturally curious and resourceful and use the new tools available to them such as kiosks, mobile devices, and interactive products to sell what may not physically be in the stores. To our Associates, it is obvious that the Customers experience comes first and they have the understanding that the Customers expectations are increasing. Our Associates realize they are ambassadors of the brand no matter where the Customer decides to shop, understanding Customers don't visit us as a store but they also look at us online, on the mobile device, etc. as one Office Depot and Office Max and expect a consistent experience. Our Associates are relationship builders with Customers and fellow Associates: they know them by name, what they need to be successful, and the Customer sees them as the reason or difference as to why they shop at Office Depot and Office Max.

We may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.

Pay, Benefits & Work Schedule

The salary range for this role is $10.22/hour to $20.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance