Customer Experience Lead

Office Depot; San Mateo (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits packages

Comprehensive development programs

Job summary

A leading office supplies company in San Mateo seeks an Associate Manager to drive outstanding customer experiences and manage associates. The role involves rotating between three managerial positions while providing direct leadership and training. A High School diploma is required, and a Bachelor's degree is preferred. The company offers competitive salaries and excellent benefits, including a 401(k). If you're passionate about leadership and customer service, this is a great opportunity to advance your career.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Lead sales initiatives and engage with customers to generate revenue.

Responsibilities

• Manage associates and provide ongoing training.
• Drive a memorable customer experience through leadership.
• Engage with customers to exceed their needs.

Skills

Leadership

Communication

Coaching

Customer engagement

Sales leadership

Education

High School diploma or equivalent

Bachelor's degree

Job description

The Associate Manager reports directly to the Store Manager and will rotate between three positions (Customer Experience Manager, Operations Manager, and Sales and Service Manager). The Associate Manager will partner with the Store Manager in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. He/she will directly manage associates. He/she provides associates ongoing training. He/she also develops associates and provides positive and constructive feedback, as well as appropriate coaching and counseling. This person will motivate and inspire associates. The Associate Manager will also play a Sales Leader role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.

Qualifications

High School diploma or equivalent, Bachelor's degree preferred

Additional Information

Pay, Benefits and Work Schedule:

Office Depot and OfficeMax offer competitive salaries, excellent benefits packages, which includes a 401(k) and more, best-In-class office products & services, as well as comprehensive development programs. We are an innovative, high-performance company.

Working in our stores provides you with unlimited possibilities to start or expand your career.

For immediate consideration for this exciting position, please apply on our Careers Website.

http://www.officedepotmaxmerger.com/careers.shtml

Office Depot Inc. is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.